Marvel Repair Jobs and Surveys

Customer needs sealed system work and was initially not interested in repair estimate but Marvel does have extended sealed system warranty. Instucted customer to contact Marvel for the time being and see exactly what is covered on her machine. RK159.95Auth PL3R49

"cust complaint of watery ice and an odd noise coming from the unit, the unit was in the off position when i arrived, tech support suggest i replace both the transformer and the contreol, due to the cutting grid, is super hot and is causing the watery ice issue, part transformer 290.56, control 526.31, tax 66.98, labor 249.95, mps 14.50, service fee 159.95, total 1308.25, cust paying service fee today 159.95, autho no. 3NV3AE"

Replaced lower evaporator fan due to vibration

INSTALLED PART AND UNIT CHEC KED OKAY

"UNIT WAS ASKING TO BE CLEANED, PUT UN IT INTO A CLEAN CYCLE, BUT CUST AND I ARE WAITING TO MAKE SURE CL GOES AWAY BEFORE SHE SCHEDULES ANOTHER CLEANING....AUTHO NO. 3AW4U3"

"- replaced customer provided incoming fill line, bad inverter and drain pump that was leaking. monitored the unit for 1 full cycle. leak strip added all ok"

Unit is leaking out of drain pump and broken water line. Unit has a bad inverter. Waiting on dispatch from company.

"Noticed the condenser fan motor shaking a lot underneath the unit, frame the fan is sitting on is cheap sheet metal. Tightened screws and added some styrofoam type insulation. Collected labor of $99.95 check #"

Replaced broken grid.unit passed self test. Customer to.monitor ice prpduction.

"Fridge is making a slight noise when I raised on the condenser, removed the backing and checked the compressor and fans and fan motor and compressor are okay. Fridge makes a rattle noise when I put the cover on but could not see where the rattling was coming from. P.F. code came on amd vacation mode, fridge still running. Recommend waiting before installing parts leveled the fridge and made sure screws that attached fan and compressor were tight. Cx going to watch it and record the noise if it happens again. Paid sc check $249.90 CK Auth# 44L4L4"

"this unit was a mess, did not need pump due to it was just sitting on the bottom of the water tank not plugged on or screwed into place, reinstalled and unit checked okay, cust paid for other parts he does not need, travis to refund 1117.87, cust finishing payment from previous part installof the valve of 426.26. unit checked okay...cust paid total autho no. K99WYW"

installed part and unit checked okay

"cust keeping part but not having it installed today, WE WILL NEED TO REFUND MR. RALSTON THE LABOR RATE PLEASE OF 189.95."

cx is going to try and find parts himself. ran test op unit fills with water but does not circulate WATER circulation pump 42242980

"talked cust through his cleaning, just charging the sc he did all the work...cust paid total autho no. 3JFL99"

"Replaced water valve, ran unit. Leak strip under unit. No warranty due to parts nla and had to use customer provided parts.$100.00 CK Auth# 99L334"

"Unit water fill line leaking. Fill line nla. Need to make a new one. Giving customer a list of items that I will need.1/4 inch water line, 1/4 inch compression fitting.30 days sc and labor when customer gets parts $199.95-$209.95.$149.95 CK Auth# UCML3M"

"so travis i paid for the parts so now please just deduct the amount already paid and just charge the cust 129.95, thats what the office put down for a service charge."

installed parts and unit checked okay

installed parts and unit made two sheets of ice