Job description

Company Overview - Join our team as an Appliance Repair Technician at D3/A-OK Appliance, a pioneering service company since 1958 known for delivering exceptional, convenient customer service. With partnerships as an authorized Whirlpool Corporation Factory Certified Care (WFCC) servicer we handle an extensive range of brands such as Whirlpool, Amana, Kitchenaid, Maytag, JennAir. We are seeking individuals with a passion for technology, excellent customer service skills, and a keenness to learn and develop their abilities in repairing all major appliances. This role combines the flexibility of remote work with regular travel to customer locations, ensuring a rich experience without the isolation often felt in remote positions.

Responsibilities

• Provide differentiated service experiences to customers in their homes or places of business.
• Determine service problems, explain necessary repairs, and offer estimates.
• Achieve performance incentives by meeting or exceeding key performance indicators.
• Diagnose and repair major appliances, including today's connected technology goods.
• Complete all necessary technician competency training and remain an industry expert.
• Drive company vehicles safely and responsibly.
• Use handheld devices for paperless work order updates.
• Deliver consistent 5-Star customer experiences.

Qualifications

• Strong enthusiasm for customer service and a positive attitude.
• Knowledge of customer service principles and dedication to quality.
• A high school diploma or equivalent; additional technical training is a plus.
• Experience in appliance repair, HVAC, electrical, or related fields preferred.
• Valid driver's license with a clean record and ability to pass pre-employment screenings.
• Proficiency in English; bilingual skills are a plus.
• Ability to lift/maneuver up to 50 pounds.

Benefits

• Full-time position with a salary range of $50,000.00 - $75,000.00 per year.
• Dental, health, and vision insurance.
• Paid time off.
• Regular 8-hour shifts, Monday to Friday, with no nights or weekends required.

COVID-19 Precautions

• Remote interview process.
• Personal protective equipment provided or required.
• Virtual meetings.

Additional Information

• Military-experienced candidates are encouraged to apply.
• This business is independently owned and operated; all hiring decisions are made by the business management.
• Your application will go directly to the independent business.
• All inquiries about employment should be made directly to the location.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

Job Type: Full-time

Salary: $50,000.00 - $75,000.00 per year

Benefits:

• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Albuquerque, NM : Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Salary: $50,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Experience:

• Mechanical Knowledge: 3 years (Required)

License/Certification:

• EPA Type I (Preferred)

Work Location: Multiple locations