Installed part for recall. NOT HASS COMPATIABLE. Tested operation. Asked CX to complete the survey.

Issue is off balance when in spin. I tightened up loose suspension bolts but unit still shakes. I ran HASS diagnostics and passed. Customer is moving 3/15/23 and suspension parts wont be here in time to replace. I recommended that CX contacts Samsung and let them know when he and appliance arrive at new residence and get a local appliance company to order parts and remedy issue.

S#341C826620112235L00136 (S# too long to fit) Making rumbling noise during operation. Nut came loose on blower wheel. Tightened nut and fixed issue. Charging Service Charge $149.95 Labor $64.84 Total $214.79

"Talk to SK, he said I will still getbpsid for call, but we don't work on RV appliances"

"canceled call, customer has new machine"