The appointment was set for one day but was suddenly changed to another without explanation. The repairman was supposed to call ahead with an estimated time of the visit but never did. When he arrived he said he was not prepared to actually fix anything, which would require parts and a second visit. In order to diagnose the problem he had to call in and wait on hold endlessly. Is this how repair is done these days?

Austin was friendly, extremely competent, thorough in his repairs, and very clear in his communication.