Verified the unit information & customer signed disclaimer.Checked the unit and found it had an error 25 = door latch.Customer had a new latch.Installed the new door latch and reset the unit. Turned it on and checked the errors the unit had an error 95 = drain pump. Removed the kick plate and checked the drain pump Cleared out any obstructions. Reassembled the unit and reset the unit again.Started the unit . The unit went into quick wash door locked and the drain pump came on. The unit filled with water and started to run the cycle.Watched the unit complete the wash cycle Started a quick full wash.$239.95 SVF#229.95 LaborPaid Auth code JJA394

Customer not present to sign disclaimer or the ticket. Inspected glass can find no cracks but there are several scratches they do not affect the operation of the unit. Checked operation of all the top burners are working as designed. Called 3rd party took a picture to document findings. Please fill out tech satisfaction survey. Thank You.

Tore apart and found that issue is idler pulley and needs a repair kit. Reassembled. told customer total to repair. $609.64 Customer paid $229.95 auth code. TY339JCustomer will owe $399.69 if do repairs. Please fill out tech satisfaction survey. Thank You.

Part was installed already but it needed adjustments.Adjusted the end cap and tested good .

Verified information customer signed disclaimer.Unplugged the unit and removed the control assembly.Unplugged the controller and removed it.Installed the new control into the panel.Reassembled the unit and plugged it back in.Set the time and tested the unit.Unit tested good.Operating as designed by factory.Please fill out a technician survey.Thank you.Your technician Sean.