Cust said unit is not drying dishes well. Ran service cycle to verify function of heater. Heater is working properly. Let cust know heater may have been disabled and running test cycle re-enabled it. However if heater has been working. Showed how to adjust rinse aid setting. Also advised to open door slightly after cycle to allow moisture out as plastic tub model and does not have best drying ability

Customer cancelled call. Going thru builder for alternative for repairs. Closing call.

cust stated he was getting new refer called rosalie and did not install new part will turn it in

DRYER SAMSUNG DV45H7000EW/A2 "Install New Heater Duct AssyTest:OKSuggest checking lint trap after every use, and verify vent duct to outside is clear."