Very professional and informative. I appreciate his detail description of the issue of my dishwasher and recommendation. .

He was very friendly and very professional at his job.

The customer service and the work was excellent

My appointment got moved over 4 times due to the technician not being “available” on those days. What should have been fixed in one week turned into three weeks. Then, the preordered the parts did not work properly (the wiring harness was defective) and I am still uncertain if the “fix” will hold. Had to have James come back a second time the same day when the washer wouldn’t run through the entire rinse/drain cycle due to a faulty pump hose connection (due to defective part). However, he said, “The washer was working just fine (in his notes).” After finding a hole in the pump hose, he cut it off and then “Jerry rigged” it into place onto the control panel. James also said he was going to put a note on my receipt due to this issue—he never did. I am not happy with this experience to say the least.