Ken was able to assess the issue with my GE Cafe range oven lights not working and ordered the part. It took roughly 3 weeks for the part to come in (outside of D3 Appliance’s control) and I was contacted to schedule the repair, which was 2 weeks out. I am in Woodland Park, CO - so this is pretty normal in terms of scheduling. Ken was back out yesterday and completed the repair and my oven lights now work! As a baker - being able to see my items without opening the oven door is crucial. I loved that I was able to do pretty much everything via text message and D3 Appliance sent a link so that I could track when to expect Ken’s arrival. As an IT Project Manager - I appreciate a company who makes it possible to asynchronously schedule appointments. I will definitely reach out to D3 Appliance again if I ever have any other issues.

My technician was friendly, knowledgeable and efficient. This was our second experience with D3. In both instances, he quickly diagnosed the problem and began the repair process. I hope I never have another appliance repair need but if I do, I won’t use anyone else.

I waited nine months for a whole new freezer door to be built and delivered. The new door was installed and the ice maker still will not dispense ice. This was the original reason for requesting service. And now the interior light for the ice bin is intermittent which causes the door interlock to stay on for 10-15 seconds after closing the door. While the interlock is illuminated I can't get water from the dispenser. So overall it's worse than it was before it was repaired.

Ralph wouldn't give up on our refrigerator repair. He spent hours and made several visits to isolate the problem. Kudos to him and D3 for their tenacity and customer service culture.