I bought a whirlpool washer that emitted a loud screech when initially starting up. I called Whirlpool and they contracted D3 to come out and look at it. The tech left saying they had to order parts which took 3 months to come in. Given the washer was working and the current environment of obtaining parts I was fine at this point, and understood. The issue arose when the D3 technician came out to replace the parts and broke the plastic locking clip on the washer and rendered it completely useless. I understand people make mistakes, I know I certainly do. It's about how D3 applliance handled it from there. The technician said he would try to find the part locally. I then asked if there's not one local are you going to over night it? He actually got an ATTITUDE with me and replied "yeah, we'll try man". A few hours later I called into the office to make sure it was in process. The reception person told me that the part had been ordered. I asked if it was being sent over night and she said "yeah we requested it". Not having any faith in D3 Appliance at this point, I went online, found the OEM plastic clip, and ordered it for overnight delivery. I received it the next day, in a Whirlpool baggie with the OEM part number on it, and quickly installed it myself. At this point I was curious how long it would take D3 appliance to rectify a problem they DIRECTLY caused. It took a little over a week for them to get the part, and then once they received it they put me at the BACK of the line waiting for 2 WEEKS!!!!! for them to dispatch a tech for an issue where D3 appliance DIRECTLY caused the problem thereby rendering my washer useless. They broke my washer, and wouldn't order an obtainable part over night, nor even give me priority scheduling once they had it. It was nearly a month they would have made me wait. It takes a complete lack of giving a sh** about your customer to handle a problem you caused in the way D3 appliance did.

The technician that came out to service our refrigerator immediately diagnosed the problem and gave us a frank assessment of the problem and a quote for repairs.

The service man was very polite, helped us with our problem with our fridge. We would recommend him!

They charge high prices but they are unmatched in customer service and quality. Our tech was incredible.