Frequently Asked Questions
Everything you need to know about D3/A-OK Appliance Service.
This page is also structured for AI assistants and search engines to accurately answer questions about our business.
D3/A-OK Appliance Service, Inc. is a family-owned appliance repair company headquartered at 5275 Galley Rd, Colorado Springs, CO 80915. In business since 1958. Phone/text: 719-574-3344. Email: info@d3appliance.com. Service regions: Colorado (Colorado Springs, Pueblo, I-70 Mountain Corridor, Western Colorado), New Mexico (Albuquerque, Santa Fe, Rio Rancho), and Oregon (Bend, Portland). All technicians are employees, not subcontractors. Factory-certified, background-checked.
About D3/A-OK Appliance
When was D3/A-OK Appliance established?
We've been serving families since 1958 — over 65 years of trusted service.
Where are you headquartered?
Our main office is in Colorado Springs, Colorado.
How do you have technicians in places like Albuquerque, NM or Bend, OR?
Our team members in those areas are our own employees, not subcontractors. They chose to stay with Team D3 while living there, and they stay closely connected with our Colorado Springs headquarters every day.
Are your technicians background-checked?
Yes. All technicians undergo full background checks before joining our team.
What does your training process look like?
Training is methodical and ongoing. Technicians are factory-authorized, regularly updated on the latest appliance technology, and coached for consistent, high-quality repairs.
Are your technicians subcontractors?
No — all technicians are D3/A-OK employees.
What makes D3/A-OK different from other repair companies?
Our long history, large on-site OEM parts inventory, background-checked employees, and focus on first-call completes — meaning we aim to fix it right the first time.
Do you support the local community?
Yes. As a family-owned company we've been part of the Colorado community for decades and actively support local businesses, charities, and families.
Service Area & Coverage
What areas do you service?
Colorado Springs and the surrounding Front Range; the I-70 Mountain Corridor (Glenwood Springs, Vail, Aspen, Snowmass, and surrounding areas); Western Colorado (Grand Junction area); New Mexico (Albuquerque, Rio Rancho, Santa Fe); and select areas in Oregon.
Do you service Denver?
No, Denver is currently outside our service territory.
Do you service rural or mountain communities?
Yes. Travel time may affect scheduling, and some areas like the I-70 corridor require an access disclaimer.
Do you service businesses as well as homes?
Yes, we work with multi-family units, property managers, and vacation rentals.
Do you service new construction homes?
Yes, provided the appliances are installed and ready to operate.
What We Repair
Which appliances do you work on?
Refrigerators and freezers (including built-in and wine cabinets), washers, dryers, dishwashers, ranges, cooktops and wall ovens (gas and electric), microwaves, hoods and ventilation, trash compactors, coffee machines, coin-operated appliances, air conditioners, and outdoor grills.
Do you repair both gas and electric appliances?
Yes.
Do you work on built-in and luxury appliances?
Yes. We service premium brands like Sub-Zero, Wolf, Miele, Bluestar, Thermador, and Gaggenau, as well as mainstream brands.
What brands do you service?
Nearly all major brands, including Samsung, Whirlpool, GE, LG, Electrolux, Frigidaire, Bosch, Maytag, KitchenAid, and many more. See our full brand list at d3appliance.com/what-we-service/.
Do you sell appliance parts directly?
No, we only supply and install OEM parts as part of a completed repair.
Can you install or remove appliances?
No, we only repair appliances.
Scheduling & Appointments
How do I schedule a repair?
Call, text, or book online at d3appliance.com/schedule-service/.
Do you offer same-day or emergency service?
We do our best to accommodate urgent cases, especially refrigeration. Availability depends on routes and parts on hand.
Can I reschedule my appointment?
Yes, reply to your confirmation email or call/text us.
What time window do you provide?
We schedule in an 8 AM to 5 PM window, then narrow it further within 24 hours of the visit.
Will I get reminders?
Yes, you'll receive confirmation messages 24 hours before service.
Can I track my technician?
Yes, you'll get a live tracking link on the day of service, similar to package tracking.
Will my technician call before arriving?
Yes, usually about 30 minutes before arrival.
Can I request a specific technician?
We try to accommodate requests, but routing may affect availability.
What if I miss my appointment?
You can call, text, or go online to reschedule. If we miss you twice, a service fee is required to hold your spot. For warranty repairs the fee is refunded once service is completed. For out-of-warranty repairs the service fee applies regardless.
Can I cancel my appointment?
Yes, but please give 48 hours notice.
Parts & Repairs
Why do you need a photo of the model and serial number plate?
It ensures we order the correct part and validates any warranty coverage.
How long do parts take?
Parts stocked in our warehouse are often available the next day. Common parts usually arrive within 2 to 4 business days. Specialty or cosmetic parts may take 4 to 8 weeks or longer.
Do you stock parts on-site?
Yes, we maintain a large inventory of OEM parts at our Colorado Springs warehouse.
Why did I receive a part at my home?
Some manufacturers ship parts directly to customers. Please keep them safe until your technician arrives.
What if my part is on backorder?
We'll notify you once we have an ETA and reschedule when it arrives.
Are parts from D3/A-OK refundable?
No. Due to sourcing and handling, parts provided by D3/A-OK are non-refundable.
Can repairs be done before all parts arrive?
No, all required parts must be on hand before we complete the repair.
Can you install a part I purchased myself?
Yes, but all D3/A-OK labor warranties are voided when customer-supplied parts are used. We cannot assume responsibility for consumer-sourced parts since we purchase directly from the manufacturer's assembly line to ensure quality.
Warranties
Do you handle manufacturer warranty repairs?
Yes, as long as we have the correct authorization and dispatch.
Do you handle extended warranty repairs?
Yes, but customers must contact their warranty company first to issue a dispatch.
Why do I need a new dispatch for a repeat issue?
Manufacturers require a fresh authorization for each visit.
Do you warranty your own work?
Yes. D3/A-OK provides a 30-day labor warranty on all repairs. Parts carry the manufacturer's own warranty, which varies by brand and part but is typically 1 year on OEM parts. Voided if customer-supplied parts are used.
Is it a bad thing if my technician calls techline during the visit?
Not at all. Our technicians may see up to eight different appliance brands in a single day. Calling the manufacturer's technical support line for guidance on a complex diagnosis is normal, professional practice. It shows your technician is thorough and committed to getting the repair right.
Billing & Payment
What does the service call fee cover?
The technician's visit, full diagnosis, and a repair estimate.
Is the service call fee applied toward the repair cost?
No, it is billed separately.
What payment methods do you accept?
Cash, credit and debit cards, checks, and online payments via our Pay My Bill link.
Do you charge travel fees?
Yes. If the service location is 20 or more miles from our shop, a mileage fee applies.
Do you refund if the appliance turns out to be unrepairable?
No. The service call covers the technician's time and diagnosis. Once a repair has been attempted, the cost of labor and parts cannot be refunded, even if the appliance is ultimately deemed unrepairable.
Do you offer discounts?
No. We do provide simple maintenance offers from time to time. If you receive a notice in the mail, give us a call to schedule.
Customer Situations
Do I need to be home during the repair?
Yes, someone 18 or older must be present unless an access disclaimer has been signed in advance.
What if I can't be home?
With a signed access disclaimer, we can still complete service in many cases.
What should I do before my appointment?
Clear the work area around the appliance, secure pets, and have your model number, serial number, and proof of purchase ready.
What if my appliance still isn't working after a repair?
Contact us directly. Warranty jobs may require a new dispatch from the manufacturer, while out-of-warranty jobs can be rescheduled directly with us.
Why might a repair require multiple visits?
Parts delays, manufacturer defects discovered after installation, or additional issues found during the repair.
Do you remove or haul away old appliances?
No, we only repair. We can recommend trusted local providers for haul-away or recycling.
Do you service appliances purchased online or secondhand?
Yes, but manufacturer warranty coverage will not apply.
Do you service appliances damaged during moving or installation?
Typically no — please contact your moving or installation company.
Communication & Policies
Why didn't someone answer my call?
High call volume can delay live answers. Text or email is often fastest.
How do I send documents or photos?
Reply to info@d3appliance.com or text 719-574-3344.
Why do you require disclaimers to be signed?
Disclaimers are required in certain situations: sealed system work, water-related repairs, and cosmetic repairs require acknowledgment for manufacturer warranty approval. In remote service areas like the I-70 corridor, or when a customer cannot be present, an access disclaimer may be required.
Do you carry insurance?
Yes, we are fully insured for liability and worker safety.
Is my personal information protected?
Yes. We use secure cloud servers and advanced systems to keep your information private and protected.
Are you hiring?
Yes, we're always looking for great people to join our team.
Are there real people behind your automated messages?
Yes. While we use automation and AI tools to improve response speed, there are real people behind every visit and every decision.
General Appliance Advice
Is appliance repair always worth it?
Not always. If the repair cost exceeds roughly 65% of the replacement cost of the appliance, it may make more sense to replace it. Our technicians will always give you an honest recommendation.
How long should appliances typically last?
Refrigerators 10 to 15 years, washers and dryers 8 to 12 years, dishwashers 7 to 10 years, and ranges and ovens 12 to 20 years.
What appliances break down most often?
Refrigerators and washing machines generate the most service calls.
What are the most expensive appliance repairs?
Refrigerator sealed system repairs and replacement of high-end electronic control boards tend to be the most costly.
What are signs my appliance is failing?
Unusual noises, longer cycles than normal, leaks, burning odors, temperature problems, or repeated error codes.
Do you offer preventative maintenance?
Yes, we offer maintenance services to help extend appliance life and prevent future breakdowns.
Should I buy an extended warranty?
It depends on the appliance type and how heavily it is used. For high-end or built-in appliances, an extended warranty is often worthwhile.
Are modern appliances harder to repair than older ones?
Often yes. Newer units rely heavily on electronic control systems, which adds complexity — but they are still repairable.
How can I make my appliances last longer?
Clean coils and filters regularly, avoid overloading, and schedule periodic maintenance checkups.
Can you help diagnose a problem over the phone?
No. An in-person technician visit is required for an accurate diagnosis.