Frequently Asked Questions for D3 Appliance
About D3/A-OK Appliance
When was D3/A-OK Appliance established?
We’ve been serving families since 1958 — over 65 years of trusted service.
Where are you headquartered?
Our main office is in Colorado Springs, Colorado.
If your headquarters are in Colorado Springs, how do you have technicians available in places like Albuquerque, NM or Bend, OR?
Because we have fantastic team members who love working with Team D3 so much, they’ve chosen to stay on our team while living in those areas. They are our own employees, not subcontractors, and they stay closely connected with our Colorado Springs headquarters every day.
Are your technicians background-checked?
Yes. All of our technicians undergo full background checks before joining our team.
What does your training process look like?
Our training is methodical and ongoing. Technicians are factory-authorized, regularly updated on the latest appliance technology, and coached to ensure consistent, high-quality repairs.
Are your technicians subcontractors?
No — all technicians are D3/A-OK employees.
What makes D3/A-OK different from other repair companies?
Our long history, large on-site parts stock, background-checked employees, and focus on first-call completes — meaning we aim to fix it right the first time.
Do you support the local community?
Yes. As a family-owned company, we’ve been part of the Colorado community for decades and actively support local businesses, charities, and families.
Service Area & Coverage
What areas do you service?
We proudly serve a large multi-state territory:
- Colorado Springs & surrounding Front Range
- The I-70 Mountain Corridor (Glenwood Springs, Vail, Aspen, Snowmass, etc.)
- Western Colorado (Grand Junction area)
- New Mexico (Albuquerque, Rio Rancho, Santa Fe)
- Select areas in Oregon
Do you service Denver?
No, Denver is currently outside our service territory.
Do you service rural or mountain communities?
Yes. Travel time may affect scheduling, and some areas (like the I-70 corridor) require an access disclaimer.
Do you service businesses as well as homes?
Yes, we work with multi-family units, property managers, and vacation rentals.
Do you service new construction homes?
Yes, provided the appliances are installed and ready to operate.
What We Repair
Which appliances do you work on?
We repair most major appliances, including:
- Refrigerators & Freezers (including built-in and wine cabinets)
- Washers & Dryers
- Dishwashers
- Ranges, Cooktops & Wall Ovens (gas & electric)
- Microwaves
- Hoods / Ventilation
- Trash Compactors
- Coffee Machines
- Coin-operated appliances
- Air Conditioners
- Outdoor Grills
Do you repair both gas and electric appliances?
Yes.
Do you work on built-in and luxury appliances?
Yes. We service premium brands like Sub-Zero, Wolf, Miele, Bluestar, Thermador, and Gaggenau, as well as mainstream brands.
What brands do you service?
Nearly all major brands, including Samsung, Whirlpool, GE, LG, Electrolux/Frigidaire, Bosch, Maytag, KitchenAid, and more.
Do you sell appliance parts directly?
No, we only supply and install OEM parts as part of a repair.
Can you install or remove appliances?
No, we only repair appliances.
Scheduling & Appointments
How do I schedule a repair?
Call, text, or book online at d3appliance.com.
Do you offer same-day or emergency service?
We do our best to accommodate urgent cases (especially refrigeration). Availability depends on routes and parts.
Can I reschedule my appointment?
Yes, reply to your confirmation email or call/text us.
What time window do you provide?
We schedule in an 8 AM – 5 PM window, then narrow it within 24 hours of the visit.
Will I get reminders?
Yes, you’ll receive confirmation messages 24 hours before service.
Can I track my technician?
Yes, you’ll get a live tracking link on the day of service (similar to package tracking).
Will my technician call before arriving?
Yes, usually about 30 minutes before arrival.
Can I request a specific technician?
We try to accommodate requests, but routing may affect availability.
What if I miss my appointment?
You can call, text, or go online to reschedule. If we miss you twice, a service fee will be required to hold your spot on the schedule. For warranty repairs, the fee will be refunded once service is completed. For out-of-warranty repairs, the service fee will still apply.
Parts & Repairs
Why do you need a photo of the model/serial number plate?
It ensures we order the right part and validates warranty coverage.
How long do parts take?
- Parts stocked in our warehouse: often available as soon as the next day
- Common parts: usually within 2-4 business days
- Specialty or cosmetic parts: may take 4–8 weeks or longer
Do you stock parts on-site?
Yes — we maintain a large inventory of OEM parts at our Colorado Springs warehouse.
Why did I receive a part at my home?
Some manufacturers ship parts directly to customers. Please keep them safe until your technician arrives.
What if my part is on backorder?
We’ll notify you once we have an ETA and reschedule when it arrives.
Are parts from D3/A-OK refundable?
No. Due to sourcing and handling, parts provided by D3/A-OK are non-refundable.
Can repairs be done without all parts?
No, all required parts must be on hand before we complete the repair.
Can you install a part I purchased myself?
Yes, we can install customer-supplied parts. However, please note that all D3/A-OK internal warranties will be voided in these cases. We cannot assume responsibility for consumer-sourced parts, since we buy directly from the manufacturer’s assembly line to ensure quality and reliability.
Warranties
Do you handle manufacturer warranty repairs?
Yes, as long as we have the correct authorization/dispatch.
Do you handle extended warranties?
Yes, but customers must contact their warranty company first to issue a dispatch.
Why do I need a new dispatch for a repeat issue?
Manufacturers require a fresh authorization for each visit.
Do you warranty your own work?
Yes:
- 30 days on service call/diagnosis
- 30 days on labor
- 1 year on parts installed
Billing & Payment
What does the service call fee cover?
The technician’s visit, full diagnosis, and a repair estimate.
Is the service call fee applied to the repair?
No, it is billed separately.
What payment methods do you accept?
Cash, credit/debit cards, checks, and online payments via our Pay My Bill link.
Do you charge travel fees?
Yes. If the site is 20+ miles from our shop, a mileage fee applies.
Do you refund if the appliance is unrepairable?
No. We do not issue refunds on service fees or repair charges under any circumstances. The service call covers the technician’s time and diagnosis, and once a repair has been attempted, the cost of labor and parts cannot be refunded — even if the appliance is ultimately deemed unrepairable.
Do you offer discounts?
No, we do not offer discounts. However, we do provide simple maintenance offers from time to time. If you receive a notice in the mail, give us a call to schedule.
Customer Situations
Do I need to be home?
Yes, someone 18+ must be present unless an access disclaimer is signed.
What if I can’t be home?
With a signed access disclaimer, we can still complete service in many cases.
What should I do before my appointment?
Clear the work area, secure pets, and have your model/serial/proof-of-purchase ready.
What if my appliance still isn’t working after repair?
Contact us directly: Certain warranty jobs require a new dispatch, while out-of-warranty jobs can be rescheduled with us.
Why might a repair require multiple visits?
Parts delays, manufacturer defects, or additional issues discovered during repair.
Do you remove or install appliances?
No, we only repair.
Communication & Policies
Why didn’t someone answer my call?
High call volume can delay live answers. Text or email is often fastest.
How do I send documents or photos?
Reply to info@d3appliance.com or text 719-574-3344.
Why do you require disclaimers to be signed?
Disclaimers are used in a few situations: Some repairs (sealed system work, water-related, cosmetic) require acknowledgment for manufacturer requirements for warranty approval. In certain service areas (like the I-70 corridor) or when a customer cannot be home, we may ask for a signed access disclaimer for access permissions.
Do you carry insurance?
Yes, we are fully insured for liability and worker safety.
Can I cancel my appointment?
Yes, but please give 48 hours notice.
Additional Questions Customers Ask
Is my personal information protected with D3/A-OK?
Absolutely. We use secure cloud servers and advanced systems to keep your information private and protected.
Are you hiring?
Yes — we’re always looking for great people to join our team.
Are there real people behind these texts and messages?
Yes. While we use automation and AI to improve speed, there are always real people behind every visit and every decision.
Is appliance repair always worth it?
Not always. If the repair cost is more than 65% of the price of a new appliance, it may be better to replace. Our technicians will always give honest recommendations.
How long should appliances last?
Lifespan varies: refrigerators 10–15 years, washers/dryers 8–12, dishwashers 7–10, ovens/ranges 12–20.
What’s the most common appliance to break down?
Refrigerators and washing machines are among the most frequent service calls.
What’s the most expensive appliance repair?
Refrigerator sealed system repairs and high-end control boards.
Do you offer preventative maintenance?
Yes, we offer maintenance services to help extend appliance life and prevent breakdowns.
Should I buy an extended warranty?
It depends on usage and appliance type. For high-end appliances, it may be worthwhile.
Are modern appliances harder to repair than older ones?
Often, yes — newer units rely heavily on electronics, which can be more complex but are still repairable.
What are signs my appliance is failing?
Unusual noises, longer cycles, leaks, odors, temperature issues, or repeated error codes.
Do you service appliances damaged during moving/installation?
Typically no — please refer to your moving/installation company.
Do you service appliances purchased online or secondhand?
Yes, but manufacturer warranty coverage will not apply.
Do you recycle or dispose of old appliances?
No, but we can recommend trusted local providers for haul-away or recycling.
What appliances are most cost-effective to repair?
Refrigerators, ranges, and dryers are often worth repairing. Lower-cost units like microwaves or entry-level dishwashers may not be.
How can I make my appliances last longer?
Regular maintenance: clean coils, change filters, avoid overloading, and schedule checkups.
Can you help diagnose problems over the phone?
No — a technician visit is usually needed for accurate diagnosis.
Is it a bad thing if a technician has to call techline while in my home?
Not at all. Even with extensive training and schooling, our technicians may see up to eight different brands in a single day. It is normal and professional to call the manufacturer’s technical support line for guidance or reassurance on a final diagnosis. In fact, it shows your technician is thorough and committed to getting the repair right.