Kris was amazing!!! Very kind, extremely knowledgeable. Worked very efficiently! Truly amazing!!!

Great service very helpful and knowledgeable

Kris was very pleasant and polite, and completed the job quickly. I would be happy to have him return if we need service in the future!

Kris was very knowledgeable, informative, and courteous. He ran a few tests and then was able to get the Samsung hotline on the phone and run their tests and together they were able to change in the software settings the temperatures of both the freezer and the refrigerator. After checking the bottles that were frozen yesterday in my refrigerator they are thawing out slowly. This means to me that the problem has been resolved. The next time my refrigerator needs service I will request 3D Appliance and Kris When I place the service call with Lowes. Lowes is involved because that’s where I purchased my three year extended warranty. Next time I’m going to ask 3-D appliance sales what warranties they sell for my appliances. Big thank you Kris and 3-D Appliance.

Kris figured out the problem and fixed it right away! He was great! I have had D3 Appliance service my appliances in the past and I have always been happy with their service!