Request Service

Our service call and diagnosis fee is $129.95 on most items. 

This includes the trip to the home and a complete diagnosis of your unit regardless of time.

All parts and labor required for repairs are additional, with costs clearly communicated upfront.

How We Schedule

TIME

Our office provides a time frame of 8 to 5 when scheduling your day of service.
This, however, will be narrowed down 24 hours before your originally scheduled appointment.

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!  We call ahead about 30 minutes prior to arrival.  

YOUR APPLIANCE’S AGE

If your unit is under (1) year of age, you will need to reach out directly to the brand of your appliance. Their customer service will issue a dispatch number authorizing us to repair the product. We need this to be able to bill the appropriate party for services.

If your unit is over (1) year of age, and has an extended warranty, you must contact the extended warranty company first prior to setting up a service appointment with us. The phone number you need to call can be found on your extended warranty certificate. If you are unable to locate that, please contact the dealer in which you purchased the unit from, and they should be able to provide the appropriate information on your extended warranty.

Warranty

Customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

30 Days Service Call / 30 Days Labor / 1 Year on Parts

For parts, we back the manufacturer warranty.  That's why we will only install OEM parts.

LEGAL STUFF
Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.