Found icemaker arm no properly attached Reattached arm and the cycled i/m for proper operation and unit tested good Also advised cx of whlp survey

"Checked unit, found the hot wires on backwards. Placed wires back on. Still getting F9E0 error and its tripping the breaker. Called tech support. Tested unit separately. Unit is heating. Customer will need to have an electrician look at breaker since theres no issues with unit.SR7742054626"

Helped Sean with removal and installed as well as repair of unit.

CASE #17502953CALL GE TAG: CX CLAIMS BYPASS IS COVERED UNDER WARRANTY - REQUEST CONSESSION FROM CRBYPASS - WR17X33825 WILL BE SENT TO CX VIA GE CRCONFIRMATION CONSESSION WORK ORDER NUMBER# 074746113

Evacuated shield system replaced stepper valve filter dryer recharged unit 6.50 ounces of 134 Freon unit started cooling down Ill text you at this time job complete

Checked the unit MN SN POP Customer signed disclaimer.Opened the unit fresh food compartment door.Checked for water at the dispenser.Got no water from the dispenser.Checked the water filter and removed it Found it had no water inside of it. Put it back into place and pulled the unit out. Removed the back panel and unscrewed the water solenoid from the side of the unit. Checked the wire connectors and checked the water valve from the wall .Reassembled the unit and installed my water filter bypass. Reset the filter counter.Tested and the unit worked. Removed the bypass and put there original filter back inTested and it is working good. Flushed the filter out with 3 gallons of water until it was clear. I checked the ice maker and it had filled up with water and was in the process of freezing.Tested the unit good !If you are satisfied with the service I have provided to you today. I would appreciate it if you would share your experience with others by going online to D-3 A-OK Appliance service inc.And at the bottom of the website you will find an option to leave a technician review. Thank you Your technician today = ( Sean )

INSTALL COMPRESSOR/ TEST: PASSJOB COMPLETE

"checked unit for leaks saw no signs of moisture, put down a leak strip, and cust to monitor..autho no. Y3FTRW"

"Freezer 40 degrees, fan working, evaporator frozen, ohm element at 36.3, need board W11382529, Service fee $139.95, Labor $229.95, MPS $14.50, Part $334.34, Tax $27.42, Total $746.16, declined estimate, paid service fee autho 3NX9NR"

"No errors, unit working currently, samsung recommends freezer fan, condenser fan and pcb, svf paid $139.95 CK Auth# KWL339"

CLEAN INNER TUB AND BALANCE RING - SUGGEST AFFRESH TO PROP MGMGTJOB COMPLETE

"Checked microwave diode open.Diode 78.23, tax 6.41, mps 14.50, install 269.95.Quote in quick pics. Cx thinking about repairs."

Reinstalled drain hose with p trap so garbage disposal odor can't go back in dishwasher

Checked the unit MN SN POP.Customer signed disclaimer Checked the unit Put down floor protector and pulled the unit out .Removed the back panel and checked for anything out of place or loose. Tightened up all screws slid the unit back into place and customer asked me to remove the ice maker.Pulled the unit back out and removed the back panel.Removed the water filter and solenoid valve.Put the back panel back on and put the unit back into place.Leveled the unit and opened the freezer compartment.Removed the ice maker and unplugged it from the unit. Reassembled the unit.Tested the unit good operating as designed by factory.

Checked the unit MN SN POP Customer signed disclaimer Opened the freezer compartment and removed the shelves .Removed the screws attaching the door to the sliders.and removed the door panel.Installed the new door panel and handle reassembled the unit and tested the unit good.Unit is operating as designed by factory.If you are satisfied with the service I have provided you with today then please share your experience with others and go online and fill out a technician survey.Thank you Your technician.Sean

INSTALL RAIL SET* SEE QUICK PICSJOB COMPLETECX NOT AVAILABLE FOR SIGNATURE

"Installed light switch and charge refrigerator system, Refrigerant charge $255.95, paid autho 9MT4V4"

Replaced evaporator fan

Customer signed disclaimer. Replaced all parts listed. Finished repair and then test run in service diagnostics. No error codes when finished. Cleaned filter and screen. Suggest customer use affresh dishwasher cleaner periodically to help keep clean. Unit operating as should. Put a leak board under unit and took pic.Please fill out tech satisfaction survey. Thank You.

Replaced door boot and drain pump unit tested to spec

Replaced main wash pump and tested operation ok. RK

Checked the unit MN SN POP Customer signed disclaimer Put down floor protector Pulled The unit out and removed the control panel and the top panel. Unplugged it from the wall. Removed the screws to the control board and unhooked the wires.Installed the new control board and reattached the wires.Reassembled the unit and put it back into the hole from where it came. Restored the power and programmed the new board. Leveled the unit and tested. The unit is operating as designed by factory.If you are satisfied with the service I have provided to you today then please share your experience with others by going online to D-3 A-OK Appliance service inc and filling out a technician survey.The survey option will be at the bottom of the home pageOn our website. Thank you Your technician throughout this experience has been.( Sean )

"Found broken belt. Replace motor assy and belt. Test op, all okay."

"CURRENTLY NOT SURE IF CUSTS UNIT HAS A BAD EVAP FAN, RAISED TEMPS AND CUST CHECKING, TO SEE HOW IT PERFORMS"

Real placed fresh food evaporator fan assembly and high voltage control board. Tested and all checks okay. Unit should start being perfectly cold here in a few hours

Got onsite and found rip and small hole in gasket. Refrigerator is level and gaskets currently installed seem to have working magnets. Refrigerator also level. Gaskets also make a good seal against the cabinet. Ice container has frost on the outside of it. No frost on back panel. Customer says items stay cold in both sections. Spoke to Garrett with Whirlpool TS. Gave him some of the pictures I took. Ice chute closes properly and holds the water tech had me put in. Said that the door popping open and then closing immediately is normal for side by side refrigerators. He gave me file # 7742046018. Advised customer. She got upset and told me to get out of her house. Unable to get signature

"Replaced console and control board, tested and all checks okay"

"Replaced control board and tested, All checks are okay to"

"Inspected unit and tested to 350f, working and heating well, customer states they have only used the unit 6 times since September 2024, smell is liner of the oven cavity and insulation being heated, discussed situation with techline and documented, vonsidered normal use. Heated unit to 450f and heated for 30 minutes. Advised customer of situation and survey. SR7742048200"

Installed control board ran tests and calibration runs all ok

"Installed ordered parts, evacuated, leak tested, and charged system. Good heat on discharge, refrigerator is cooling down."

"Thermostat wire not fully engaged, took out thermostat, removed and replaced, tested unit through diagnostics, working well now, verified power to the element, element at 13.5 resistance. Advised customer of situation and survey."

"Ui console is not illuminated, inspected unit and found loose wires in junction box, corrected and tested unit, working well now, all previous parts replaced are working well. Advised customer of situation and survey."

"Removed and replaced drain pump and lower harness, tested unit through diagnostics, working well now. Advised customer of 5 star survey."

Installed module and switch

"Replaced gas valve. No strong odor gas leak coming from the living room or any other room. Tested the gas lines, no leaks. Unit is operating as designed."

"Ui control is not responding, removed and replaced UI control, programmed and tested unit through diagnostics, working well now. Advised customer of situation and survey."

Installed listed parts all ok

Checked inside and found bracket wasnt placed back under valve. Placed the bracket under valve. Unit is continuing to operate as designed.

Installed Drain pump ran tests all ok left leak-strip.

"Replaced the control board and console. Did put the correct model when setting panel. Tested other components, no issues. Console is operating properly. Unit is working as designed."

Drain hose was connected to wash motor support not drain connection fill/drain guide. Dishwasher was draining under customers cabinets since May 4. Water damage and black mold on wall behind dishwasher. Installed correctly and tested

"Replaced dampner, water reservour was fozen solid unit getting to cold.and temp thermistor. Tested water and ice dispensing. unit is working as should."

Customer signed disclaimer. Replaced F.F. door gskt heated to seal properly. Also heated Frz gskt so it seals properly. Please fill out tech satisfaction survey. Thank You.

"Replaced the motor, spacer, impeller, divider, wiring cover, and gasket. Unit is dispensing ice properly. Unit working as designed."

"Installed ordered parts, ran calibration and diagnostic cycles. All good."

cx complanit - unit is not drying dishes - use all parts shiped to cx home and high loop drain line - unit is working as designed - survey mentioned

Installed control and tested good - Unit is good to go - Survey mentioned

Installed control and tested good - Unit is good to go - Survey mentioned

Sr#7742046378 called tech line they are not condeming unit has f3e2 error code(moisture sensor) replaced house and sensors ran a cycle for proper operation and unit tested good am recommending cx have ducts cleaned

cx complanit - right side adjuster is broken - replaced both sides with adjuster kit - unit is working as designed - survey mentioned

Installed parts listed and tested good - Unit is good to go

Installed sump and tested good - Unit is good to go

Installed parts ran spin cycle unit opperation checks ok

cx complanit - unit making noise - used all parts shiped to cx home - unit is working as designed - survey mentioned

Installed lid unit opperation checks ok. spoke to cx about review

Checked unit found relay on rh appliance manager board is burning. appliance manager part# W10160958needed part is disscontinued. called 3rd party teamSR7741957121 warranty company to cntact cx in 3-5 buisness days

Unit needs bake element Sc229.95Pt$107.40 #w10779716Lb$189.95Mpg17.50Tt548.80Cx hoolding on repairs Autho# 4C3YEC $229.95

Cx claims to have insurance through Costco via Allstate cx reaching out to insurance company no work done did not touch unit cx send text of machine to me because I asked for it and attached to notes

Found icemaker frozen up. Defrost. Dry and seal room. Update control. Install parts. Icemaker cycling as expected. Unit will need auger motor/drain replacement$139.95 CC Auth# TYAA4FSvf 139.95Collect Svf. MPs14.50 DA97-12540K 287.96Tax $23.61$466.02 due to order parts. Labor 189.95$655.97

CX complaint - Not making ice - Inspected unit and found produce restricting airflow - Explained the importance of good airflow - Unit should be good to go

CX complaint - Washer wont spin and shakes around - Inspected unit and found the suspension and gearcase failed - Cx does not want to bear the cost of repair - Collected SC - Estimate in QP

Found spark module malfunctioning. Replace spark module.

Stove has been replaced.

No issue found with door diaphragm Customer found random gasket in washer Its different color then normal And does not show any rips or damage Its a press on gasket of some sort Spoke to tech line via visual support They found no reason to replace gasket And determined gasket piece to be from outside of the unit.Unit does not leak and functions properly.No proof of purchase

"Replace pump and drain hose. Test op on rinse, oqc. All okay."

Install icemaker. Test op. Icemaker working as expected. Collect labor $189.95. $189.95 CC Auth# CLMLTH

Installed ordered parts tested ops all ckok collected 189.95 $189.95 CK Auth# RK34TX

Unit beeds drain pump Sc$159.95Pt$100.84 #wpw10605427Lb$189.95Mpg$17.50Tt$468.24Cx is holding on repairAutho#rk434m

"Uupon arrival to install the the parts found thqt unit had previously had the compressor replaced, but also found that the yoder loop was cut out of the refrigerant loop, so units filter drier was attached directly to the condenser and and to the 3way valve cap line, this unit would not be covered under any warranty"

Replaced bae ignitor and tested operation ok.

Installed new user interface and tested operation ok. Display now working correctly.RK

Replaced left and right glide rails

Installed replacement components. Unit check ok

Replaced evap assy no mote error all checks ok

Replaced compressor and drier.Performed software update.Recharged system.Unit now cooling.RK

Installed replacement TCO unit check ok.

"Over cooling, activated simple fix over cooling resolution in hass, checked evap cover and damper all other checks ok svf paid $139.95 CC Auth# YU44N9 no parts recommended at this time"

Install evaporator fan motor and icemaker fan motor per tech-support from previous visit. All tested good at this time job complete.

Installed replacement mw light xfrmr and cavity bulb. Unit check ok. Cust will keep track of unit functionality.

"Replaced cooling fan, tested, all checks okay. Paid in full."

INSTALL ELEMENT AND BOARDJOB COMPLETE

What do unit in Unit started working freezer evaporator started frost pattern halfway through evaporator unit working as designed at this time job complete unable to duplicate customers issues

Replaced all parts listed including the valve pipe igniter and conversion kit. Tested and all checks okay with no signs of propane leaks to be found at time of service. The propane company will be coming out here to test it again but everything does check out okay.

Installed timer. Refrigerator started up. Timer is advancing.

"Tested unit found freezer drain frozen flushed drain tested all checks fine at this time,,,, customer opted to skip signature customer paid by CC $199.95 Auth.#NHAEN9 TRANS#2661389 JOB COMPLETE"

Replaced infinite switch. The knob is turning. The burner is heating up properly. Unit is operating as designed.$269.95 CC Auth# KN344P

Checked the unit MN SN POP Customer signed the disclaimer.Checked the unit and found the unit was not recognizing the twindos cartridges. After running diagnostics I found that the twindos sensor was pushed in and not able to recognize when the cartridge was inserted.Removed the door panel for the twindos and reinstalled the sensor. Reassembled the unit and tested. Ran a clean twindos hose cycle. Unit passed Unit is operating as designed by factory.DIGN the sensor probes where pushed in to far.Adjusted them appropriately.Trip charge $264.95Labor $199.95Total 464.90Paid card AUTH code 4WXN33

Replaced ice maker and cycled all checks ok labor paid $199.95 CK Auth# 49PHV4

"Replaced drain pump, started cycle and verified dispenser is opening"

"Installed listed parts, started cycle, customer to monitor"

Checked the unit MN SN POP Customer signed disclaimer.Checked the unit and found that the door was adjusted to tight and would snap closed. Removed the placement screws and pulled the unit out. I loosened up the door springs and reassembled the unit. Checked the unit for any error codes unit had none of anything relevant. Tested the heater and found that the heater is working.Found that the unit was out of rinse aide.The customer had some under the counter so I filled it up and showed the customer. Explained the importance of the rinse aide and how it works.Tested the unit good.Operating as designed by factory.Please fill out a technician survey.Thank you Technician Sean

Checked the unit MN SN POP Customer signed the disclaimer Unplugged the unit and pulled it out Removed the power module from the back right side on the bottom corner of the unit. Unhooked the wires to the unit . Installed the new power module and reconnected the wires to the board. Installed it back into the countertop. Hooked power back up to the unit and rebooted the system.Tested the unit on a 60 second wash. The unit started and ran as designed by factory.If you are satisfied with the service I have provided you with today then please share your experience with others by going online to D-3 A-OK Appliance service inc and filling out a technician survey. The link is located at the bottom of our website.Thank you.Technician.Sean

Installed slider all ok

Main control failure Not starting cycle Would just flash and flash Replaced main control Unit tested on quick cycle Worked as it should

Replaced blown hi limit Customer made aware venting that goes under the deck needs cleaned

Customer signed disclaimer. Have to hold start button in in order for dryer to run. Removed front and rear panels. Checked timer ops and electrical connections good. Checked all thermals heater etc all ok. Wire harness to each individual part. Finally found one of the connection at the motor not pushed in place corectly. Installed right and test is operating as should. Customer needs to make sure installs a strain relief on the pwr cord. Please fill out tech satisfaction survey. Thank You.

Installed parts listed and tested good - Unit is good to go

Replace door switch tested all checks okay

"This machine was swapped out took photo and added correct serial number found machine dropping to 5 minutes checked venting but vent appears to exit at roof so couldn't see if clogged. Reset unit to factory settings and performed moisture test everything is working as of now. Customer to monitor; (created new UIS, deleted prior attachment to UisID 250407)"