Service History 39

Near Colorado Springs, CO 80921
Foot
Job Details: 01/20/2021
REFRIGERATOR SUBZERO 632 installed pivot and arm checked op arm dropped back down cust will watchno charge to cust pre travis
Near Elbert, CO 80106
Foot
Job Details: 01/20/2021
REFRIGERATOR DACOR EF42BNDBSS evap is iced parts are nla for evap tray fix cust is going to let melt out see if it comes back
Near Colorado Springs, CO 80908
Anthony
Job Details: 01/20/2021
COMPACTOR KITCHENAID KTTS505EPA0 "Check unit, found actuator button bent. Was able to bend switch back into proper place. Unit is now shutting off properly after it compacts. All checks ok"
Near Pueblo West, CO 81007
Robert
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDTM354DSS4 INSTALLED NEW WHEEL ASSEMBLYcollected 61.15 parts and tax waved labor
Near Colorado Springs, CO 80927
Glenn
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF27T5201SR/AA 00 RF Install New RS Doorswap handle & gasketTest:OK
Near Elbert, CO 80106
Jeremiah
Job Details: 01/20/2021
OVEN KITCHENAID KOCE500ESS04 "Installed replacement parts, unit check ok"
Near Peyton, CO 80831
Jeremiah
Job Details: 01/20/2021
RANGE WHIRLPOOL WFG550S0HZ1 "Installed replacement gas valve, unit checkOK"
Near Colorado Springs, CO 80919
Jeremiah
Job Details: 01/20/2021
RANGE GENERAL ELECTRIC NA...... "Close call, dupe."
Near Colorado Springs, CO 80906
James
Job Details: 01/20/2021
DRYER MAYTAG PYE4557AYW Installed parts from previous order. All operations check okay. If buys customer to have someone out to look at vents for potential blockage. Collected $139.95
Near Colorado Springs, CO 80918
Anthony
Job Details: 01/20/2021
DISHWASHER MAYTAG MDBH979SAM1 "Check unit, found touch panel not working consistently and some buttons seem like they may be sticking causing unit to select a cycle when its off. All connections tight. Will need console to repair W10811169. $278.98. Cust does not want to repair. On ticket it says labor is only covered, cust said whirlpool told her the service charge would be covered."
Near Colorado Springs, CO 80928
James
Job Details: 01/20/2021
REFRIGERATOR FRIGIDAIRE FFTR1821QB1 Found small puddle of water on top shelf of fridge. Cust stated unit was previously in the garage and moved inside. Suspect evaporator froze outside and when it was brought inside unit started defrosting as designed and overwhelmed the drain system. Also found frame saved under unit making moving unit difficult. Bent frame price is welded to frame and doesn't appear to be replacable.
Near Colorado Springs, CO 80928
James
Job Details: 01/20/2021
RANGE GENERAL ELECTRIC JGBP33BEH3BB Found door handle screw stripped. Needs door frame part is not available. Collected 75.00 via check. Money collected for this and so 452813 collected on same check. Collected 194.95 via check 16409 on 452813
Near Colorado Springs, CO 80922
Glenn
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Install New Evap Fan MotorNormal Noise levels, no additional noises found.Test:OK"
Near Colorado Springs, CO 80928
Glenn
Job Details: 01/20/2021
RANGE ELECTROLUX FGFB63CSE Customer reports gas smell when using oven to bake. No leaks detected. Unit is cycling properly and turns gas valve off during down cycle.Possible bad Safety Valve going out.P/N: 5303208499 - $290.52Estimate Pic AttachedDeclined Estimate for now.
Near Pueblo, CO 81008
Richard
Job Details: 01/20/2021
FREEZER FRIGIDAIRE FFFU13F2VW "Found nuetral wire at control not connected, connected wire, tested, checks ok"
Near Colorado Springs, CO 80910
James
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF260BEAESG/AA Installed parts from previous order all ops test good.
Near Pueblo West, CO 81007
Robert
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF28R7351SR/AA still need price on those parts so i can collect
Near Colorado Springs, CO 80918
Anthony
Job Details: 01/20/2021
WASHER SAMSUNG WF42H5200AW/A2 "Remove and replace control board and inverter, ran smart install, all checks ok, no errors. Unit is working properly, cust will monitor and see if unit randomly shuts down."
Near Pueblo, CO 81006
Robert
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRSF705HPS00 installed new sensor board and fan assembly for fresh food
Near Colorado Springs, CO 80915
Michael
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4815EW1 Inspected unit and found that the blower housing and the lint screen duct were vibrating against each other due to loose screws. Tightened screws and tested unit. Unit checks ok. Customer tested unit and approves of work.
Near Colorado Springs, CO 80921
Anthony
Job Details: 01/20/2021
MICROWAVE GENERAL ELECTRIC JVM3150RF1SS "Check unit, found settings for vent fan were turned on, which allowed vent fan to run after running microwave, showed cust how to turn it off so that way vent would shut off at end of cycle."
Near Monument, CO 80132
Foot
Job Details: 01/20/2021
DISHWASHER GENERAL ELECTRIC GDT605PGM0BB installed gasket checked op ok
Near Monument, CO 80132
Foot
Job Details: 01/20/2021
OVEN WHIRLPOOL WOS51EC0HS01 installed control panel checked op ok
Near Colorado Springs, CO 80925
Michael
Job Details: 01/20/2021
RANGE WHIRLPOOL WFE550S0HZ1 Installed new burner element into the range and tested. Unit checks ok.
Near Monument, CO 80132
Foot
Job Details: 01/20/2021
WASHER SPEEDQUEEN AWN63RSN115TW01 replaced water valve checked op ok
Near Colorado Springs, CO 80920
Anthony
Job Details: 01/20/2021
WASHER WHIRLPOOL CAE2745FQ0 "Remove and replace listed parts, unit is now locking, found unit is still not draining, removed drain pump, found sock lodged in pump, removed, test and check, unit is now working properly"
Near Colorado Springs, CO 80903
Michael
Job Details: 01/20/2021
REFRIGERATOR WHIRLPOOL WRF991BOOM01 Installed new ice bucket and returned unit to normal operation. Unit checks ok.
Near Colorado Springs, CO 80926
Michael
Job Details: 01/20/2021
OVEN JENN AIR JES1750FS Found loose wire connection in at board. Corrected issue and unit checks ok.
Near Colorado Springs, CO 80907
James
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Found loose wire for heating element at control board causing intermittent no heat. Secured and tested unit works as designed. Also advised customer on proper Rinse aid use.
Near Colorado Springs, CO 80909
Michael
Job Details: 01/20/2021
RANGE MAYTAG MGR8800FZ0 "Inspected unit for issue with heating to correct temps. Tested temp sensor, sensor checks ok. Checked for proper operation of bake and broil features, checks are ok. Put unit into diagnostics and performed automatic test, checks ok. Returned unit to normal operation and set unit for bake at 350 allowed unit to heat up to perform further checks on temp sensor, all checks are ok. Discussed finding with customer."
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
WASHER SAMSUNG WA50R5400AW/US 02 "complaintnote:loud noise during drain,Tighten nut for motorNo Noises found after several tests, even w/ load of clothes.If problem returns, suggest order:Assy Clutch: DC97-18439BShifter: DC31-20014C (Listed as Motor Drain?)***NOTE: Allow 2 hours, as unit is in tight space. (Dryer would need to be pulled out from laundry room to provide work access.)"
Near Calhan, CO 80808
Foot
Job Details: 01/20/2021
STACK UNIT MAYTAG LSE7800ACL needs motor start switch and push to start switchpaqrts are nla
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
RANGE BLUESTAR n/a "***NOTE: Model Serial Tag located inside left under burners Tag worn off, unable to read model / serial info.Receipt indicates: RNB366BV2 from mountain appliance. Customer indicated that the burners also quit working, and the house gas (Gas supply issue?)Test: Burners > OKTest: Broil > OKTest: Bake > Pre-heated to 350FAll Ops Test:OK at this time.If problem returns, send Scott or Christian back. (Do not Send Glenn J., Not familiar with unit)"
Near Colorado Springs, CO 80920
Anthony
Job Details: 01/20/2021
DRYER WHIRLPOOL WED4815EW1 "Remove and replace listed parts, test and check, all checks ok, unit is now working properly"
Near Colorado Springs, CO 80911
James
Job Details: 01/20/2021
OVEN SAMSUNG NE63T8111SS/AA Installed user interface from previous order all operations check okay
Near Colorado Springs, CO 80920
James
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA 01 RF Installed parts from previous order all ops test good. Advised cist 24-36 hrs for iceProduction.
Near Colorado Springs, CO 80909
James
Job Details: 01/20/2021
REFRIGERATOR GENERAL ELECTRIC GTS17KBSARCC Installed part from previous order all operations check okay. Collected 139.95
Near Colorado Springs, CO 80918
Anthony
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Remove and replace listed parts, test and check, unit is now washing consistently, all checks ok"
Near Colorado Springs, CO 80906
Jessie
Job Details: 01/20/2021
DRYER SAMSUNG DV45H7200EW/A2 "Replaced idler, rollers, all ok"
Near Colorado Springs, CO 80921
G
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF261BEAESR/AA 06 RF Install new icemaker and tested. Cycled ok.
Near Colorado Springs, CO 80908
Anthony
Job Details: 01/20/2021
RANGE GE CGS750P3M1D1 "Cust said unit would randomly shut off bottom oven when they opened the door, cust already had control, remove and replace, also unclothed pilot orifice as one burner was not half way working. Test and check, all checks ok, cust will monitor and see if it still shuts down."
Near Colorado Springs, CO 80911
Michael
Job Details: 01/20/2021
REFRIGERATOR GENERAL ELECTRIC GSH22JSTA SS Inspected unit and found that unit will need both controls replaced. Customer will replace the unit. Collected on service call.
Near Colorado Springs, CO 80906
Jessie
Job Details: 01/20/2021
MICROWAVE JENN-AIR JMW3430IL02 "Customer had parts. Installed manger, control and ui."
Near Elbert, CO 80106
Glenn
Job Details: 01/20/2021
FREEZER FRIGIDAIRE FFU21F5HWG "Unit powers on, compressor running no frost pattern. SS leak. Suggest New Compressor & Evap. Customer declined estimate, will buy new unit."
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL KDTE554CSS3 "Install New Dispenser, Upper Rack Positioner Assy & Kick panel ClipsTest:OK"
Near Colorado Springs, CO 80906
Jessie
Job Details: 01/20/2021
REFRIGERATOR JENN AIR JFC2290VEM0 Replaced icemaker. Jumpe unit ad fills well all ok
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
DRYER WHIRLPOOL WED5000DW2 Remove old door sealGlue in new Door SealTest:OK Allow 45 min dry time
Near Pueblo West, CO 81007
Robert
Job Details: 01/20/2021
RANGE WHIRLPOOL WFG510S0AW2 diagnosed caps to front burners on wrong
Near Colorado Springs, CO 80919
James
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WMH31017HS Found loose wire at light socket causing hood light to not light. Secured wire.
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
WASHER MAYTAG MHW5630HC0 Install New Control - Main PCBTest:OK
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
VENT HOODS WHIRLPOOL WVW53UC0FS3 hood has multiple scratches on the front. csi pre close Moved in on 12-22-20Scratches on top of Canopy Vent HoodTechline: Canopy is not a replacable part.Entire unit would need to be replacedSuggest contact Customer Relations: 800-253-1301SR# 7729784524Customer phone: 970-576-2479
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
RANGE SAMSUNG NE59T4311SS/AA oven temperature does not match set temperatureTest Using Bake at 350F3 Cycles:365F - 316F373F - 317F10 degree's to low avgTechline: Broil + Up Arrow to enter calibrationAdjusted up to 10 to raise temp ten degreesCustomer will test unit.
Near Colorado Springs, CO 80909
James
Job Details: 01/20/2021
WASHER WHIRLPOOL FAV6800AWW Found unit needing main board and water valve. Both are nla. Advised cust they will have to purchase new.
Near Colorado Springs, CO 80908
Jeremiah
Job Details: 01/20/2021
RANGE SAMSUNG NY58J9850WS/AA "Installed replacement regulator, unit check OK."
Near Colorado Springs, CO 80920
Anthony
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDTM404EWH3 "Check unit, found not getting voltage from supply, found only half of customers outlet was working, moved dishwasher to another plug and unit is working properly"
Near Pueblo, CO 81001
Jessie
Job Details: 01/20/2021
COOKTOP VIKING VRT5366BSS Customer had plastic tray melt onto left front burner. Was able to clean up and poke the holes out. All ok
Near Pueblo, CO 81008
Robert
Job Details: 01/20/2021
DRYER MAYTAG MED6230HW1 adjusted door removed front and reinstalled and tested
Near Divide, CO 80814
Michael
Job Details: 01/20/2021
WASHER WHIRLPOOL WFW6620HW0 Installed new front cover and tested. However the front cover does not have the warning labels on it. Could not peel off the old labels and move to new cover. Was able to move mod/ser to new cover. Customer should call whirlpool to see if new decals can be sent to them. Ran unit in diagnostic mode. Unit checks ok.
Near Pueblo, CO 81005
Jessie
Job Details: 01/20/2021
COFFEE MACHINE MIELE CVA6805 Brew unit#9392614 $524.13Drive assy#9817974 $578.00Total parts $1102.13Tax $90.92Sc $119.95$12.50Labor $299.95Total $1625.46Customer wants to think about repair.
Near Pueblo, CO 81007
Robert
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KSSPH2QFWO5 diagnosed faulty cond fan motor no longer avalible
Near Colorado Springs, CO 80911
James
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RH25H5611SR/AA "Found unit with 11.7 vdc out of main board to condenser fan motor with no response causing compressor to overheat and shut down. Needs condenser fan motor DA97-15765C. 159.26+tax, sc 119.95, labor 149.95, mps 12.50. total 454.72. 304.77 due today. 149.95 due on completion. Cust declines repair at this time. Collected 119.95"
Near Colorado Springs, CO 80920
G
Job Details: 01/20/2021
REFRIGERATOR JENN AIR JFX2897DRMO2 Installed new fan and mount. Tested and all checks ok.
Near Colorado Springs, CO 80923
Jeremiah
Job Details: 01/20/2021
WALLOVEN SAMSUNG NV51K7770DG/AA "Installed replacement power boards and bake element, unit check OK"
Near Colorado Springs, CO 80923
G
Job Details: 01/20/2021
DRYER SAMSUNG DV42H5200EW/A3 Installed all parts and tested. Dryer ran smooth and quite. All ok
Near Colorado Springs, CO 80927
Glenn
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL WDF330PAHS5 "not drying, tub and dishes full of moistureCustomer is using rinse aid and is aware of plastic retaining moisture regardless. Adjusted Rinse aid to Max option for better drying and breakdown of water buildup. Techline: No additional calibration available to extend heat time or release of rinse aid.SR# 7729745028"
Near Colorado Springs, CO 80908
Foot
Job Details: 01/20/2021
OVEN THERMADOR PODC302/08 replaced relay board checked op ok
Near Colorado Springs, CO 80921
Foot
Job Details: 01/20/2021
DRYER MAYTAG MEDX500XW1 replaced idler pulley checked op okashley collected for the part
Near Pueblo West, CO 81007
Robert
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF27T5201SG/AA 00 RF installed supplied handles
Near Colorado Springs, CO 80923
Jeremiah
Job Details: 01/20/2021
MICROWAVE SAMSUNG ME21M706BAG/AA "Installed replacement harness and noise filter board, unit still not heating. Per tech line found bad door switch, replaced. Unit check ok."
Near Colorado Springs, CO 80908
Anthony
Job Details: 01/20/2021
WASHER SAMSUNG WF45N5300AW/US 51 FW "Check unit, found unit not draining, removed drain filter, cleaned debris as it was clogged. Test and check, unit is now draining and working properly"
Near Colorado Springs, CO 80909
Michael
Job Details: 01/20/2021
DISHWASHER ELECTROLUX FDSH4501AS0A Inspected unit and found that the error code is in relation to a long drain. Found drain pump wire disconnected. Corrected issue and tested unit. Unit checks ok.
Near Fountain, CO 80817
Michael
Job Details: 01/20/2021
WASHER WHIRLPOOL NFW5800HW2 Inspected unit and found drain pump disconnected. Corrected issue and tested. Unit checks ok.
Near Peyton, CO 80831
Glenn
Job Details: 01/20/2021
DRYER SAMSUNG DVE52M8650V/A3 "No One at home, vacant house.Customer provided lock box code: 1024Install New Terminal BlockAll Ops Test:OKSuggest customer install missing cover plate to avoid a electrical accident"
Near Colorado Springs, CO 80921
Anthony
Job Details: 01/20/2021
DISHWASHER KITCHENAID KDTM404ESS3 "Remove and replace listed parts, test and check, unit is now working properly"
Near Colorado Springs, CO 80923
G
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF22KREDBSG "Cleared all ice, dried ice box and installed new parts. Cycled icemaker. All test ok."
Near Colorado Springs, CO 80919
Jeremiah
Job Details: 01/20/2021
RANGE THERMADOR RDFS30RS "Surface igniters not igniting on right side and left side inconsistently lights. Also door latch assembly not available. Unit was manufactured between 1997-2003, parts for this model are unavailable from mfg. Charging Cust for SC, Cust will try to research for parts himself. Door lock assy n/a disco 2007 00487674Simmer controller 00442882"
Near Colorado Springs, CO 80908
Jeremiah
Job Details: 01/20/2021
RANGE FRIGIDAIRE FGGH3047VFA "Installed replacement igniter glow plug, unit check ok.
Near Colorado Springs, CO 80906
Jessie
Job Details: 01/20/2021
DISHWASHER SAMSUNG DW80M9960UG/AA Found water dripping at drain hose. Put a new clamp onto it. Ran unit and noticed oversudding. Gave recommendations for finish tablets and showed them how to run vinegar bath. All ok
Near Colorado Springs, CO 80908
Jeremiah
Job Details: 01/20/2021
RANGE JENN-AIR JGS9900CDS01 "Installed replacement igniter Unit check ok."
Near Colorado Springs, CO 80904
Jessie
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Unit is shutting down and making clicking noise. Talked with techline and was told to inspect pantry ui, if I don't see moisture they was me to disconnect and have customer try out. If problem doesn't come back replace pantry ui. If it does replace the aurora bd and led driver. Call of those don't fix it"
Near Colorado Springs, CO 80922
Anthony
Job Details: 01/20/2021
DISHWASHER WHIRLPOOL MDB8959SKW "Check unit,cust said unit was making noise a couple weeks ago but has not since, I removed drain pump to inspect chopper blade and make sure no debris in pump. Drain pump chopper is in good shape, appears to be new style, let cust know to keep using and if noise returns to call back asap, however all checks good at this time."
Near Colorado Springs, CO 80919
James
Job Details: 01/20/2021
DISHWASHER KENMORE 665.13263K112 "Found unit leaking at sump into motor and diverter. Needs sump\w diverter and motor. WPW10482482 Cist declines at this time may call back for repair."
Near Colorado Springs, CO 80908
Anthony
Job Details: 01/20/2021
DISHWASHER SAMSUNG "DW80K7050UG/AA DW,-" "Check unit, did not find any obvious signs of leaks, after running unit found during drain the sandpiper is overflowing underneath the sink, was able to move drain hose from stand pipe to disposal and that solved the issue unit is now working no leaks."
Near Colorado Springs, CO 80911
Michael
Job Details: 01/20/2021
DRYER KENMORE 110.878726 Installed new idler pulley and tested unit. Unit checks ok. Collected for labor
Near Colorado Springs, CO 80920
G
Job Details: 01/20/2021
DISHWASHER SAMSUNG DW80R7060UG/AA 00 DW Door gettimg stuck on bottom kick plate. Adjusted and dishwasher checked ok.
Near Colorado Springs, CO 80918
G
Job Details: 01/20/2021
REFRIGERATOR KITCHENAID KSCS25INSS02 "Installed new inverter. Refrigerator started right up, and getting good frost pattern. Allow 24hrs for refrigerator to regulate temps."
Near Colorado Springs, CO 80906
Jessie
Job Details: 01/20/2021
OVEN GENERAL ELECTRIC PK956SR1SS Ran unit and not seeing any flames. All elements are working properly. Customer wants the fans replaced being nooseyCooling fan#WB26T10060.44Customer wants to talkt to dad
Near Colorado Springs, CO 80908
Jeremiah
Job Details: 01/20/2021
RANGE WHIRLPOOL WGG745S0FS02 Installed replacement sensors and valve regulator. Unit check ok.
Near Colorado Springs, CO 80917
James
Job Details: 01/20/2021
DRYER AMANA NED4655EW1 Installed heating element from previous order all operations check okay. Advise customer to have vents looked at and\or acquire external dryer vent filter
Near , CO 81212
Foot
Job Details: 01/20/2021
MICROWAVE SHARP KB6524PS YD replaced bulb checked op ok
Near Colorado Springs, CO 80922
Richard
Job Details: 01/20/2021
DRYER SAMSUNG DVE50R8500V/A3 "Replaced Control panel and PCB Main, tested, checks ok"
Near Colorado Springs, CO 80906
Jessie
Job Details: 01/20/2021
ICE MACHINE SUBZERO UC-15IP Unit has wrong filter in the package. She had 4 others and I opened another 1 to find correct filter. All ok
Near Colorado Springs, CO 80923
Jeremiah
Job Details: 01/20/2021
OVEN SAMSUNG MS19M8020TG/AA "Installed replacement mag, unit check ok."
Near Colorado Springs, CO 80907
Jeremiah
Job Details: 01/20/2021
MICROWAVE WHIRLPOOL WLSCOG1JOB0 "Picked up microwave exchanged for a check, taking back to office."
Near Pueblo West, CO 81007
Jessie
Job Details: 01/20/2021
DISHWASHER BOSCH SHEM3AY55N/26 Found clogged drain hose. Cleaned out drain hose. All ok
Near Colorado Springs, CO 80911
James
Job Details: 01/20/2021
DISHWASHER BOSCH SHEM3AY52N/01 Arrived and tested unit. All ops test good. Door must be pressed to start cycle. Collected 119.95
Near Colorado Springs, CO 80905
James
Job Details: 01/20/2021
WASHER MAYTAG MVWB765FW3 Installed dp from prev order. All ops test no leaks found. Advised cist to use less soap. Collected 149.95
Near Colorado Springs, CO 80920
G
Job Details: 01/20/2021
COMPACTOR WHIRLPOOL GX900QPPS5 Installed new switch and tested. All checks ok.
Near Colorado Springs, CO 80922
G
Job Details: 01/20/2021
REFRIGERATOR SAMSUNG RF23HCEDBSR/AA Cleared all ice and dryed. Sealed container and installed all parts. Cycled icemaker and tested ok.
Near Pueblo, CO 81001
Robert
Job Details: 01/20/2021
DRYER ROPER RED4516FW0 installed dryer maintness kit from truck stock and tested unit; used 1 4392065 (DRYER MAINT KIT) from stock