"Cust said she has not had issue with water randomly dispensing anymore but ice maker is still not working. Cust said this was original reason for call and said that unit needs to be replaced. Called techline to talk about issues with fridge. After troubleshooting with techline. Determined water fill line is frozen and not allowing ice maker to fill. Will need to replace. File#7732961735. Cust said all previous calls were covered but said office told her to setup a new call with whirlpool. Whirlpool did not send auth to cover service. This call was supposed to be a call back, did not charge her a service charge. As I was just out here a week ago so it should be considered a call back. Whirlpool had given us a concession to cover parts. I told cust I would not charge her labor for her troubles. Cust called whirlpool to see if she could get auth for parts even though she already did on previous ticket. I waited for an hour and did not get an answer so cust will call with auth but if they were covered on prev ticket not sure why it was closed.Fill tube W10815476 Heater W11226501; ordrng 1 W11226501 (Heater) and 1 W10815476 (Fill tube)"

Repairs to wiring harness and test operation.

installed unit

DA97-14474A - ice tray; ordrng 1 DA97-14474A (Tray)

Charging for part and tax ordering parts and res...; ordrng 1 12008381 (Motor)

preordering part; ordrng 1 12025340 (harness)

Asurion asked for serial number. HR70921744. There is an uploaded picture of model/serial tag.

Oven model serial HBL57M52UC/02 ser: 990700096. This will be the unit that received the fuse.

Replace evaporator cover and ui panel and is working at this time if customer calls back she needs to call whirlpool because motherboard in back is no longer available

Installed ordered part tested ops all ckok no leaks observed. Advised house keeping to use less soap to help with oversuding)

installed listed parts and unit chekced okay

installed control Spoke with techline unit operation checks ok at this time. was not able to fill with water to fully check cx had unit on back porch when part installed SR7732973076

checked unit found unit is cycling on high limit t-stat. thermal fix kit needed; ordrng 1 279769 (thermal cutoff)

"checked unit found that noise is normal opperation and sounds like refrigerant flowing through capilary tube. adjusted doors so they are evan, unit checks ok"

Door panel was rejected by cust due to scratch. Will need to order door panel again all other parts will be installed next visit need 2 hrs ; saved tckt

"Found rollers squealing, replaced with pre-ordered repair kit. All ops test good"

installed lid lock unit opperation checks ok

Found broken wire at drain pump fixed and tested. All ops test good

installed console unit opperation checks ok

Replaced sump and is working

"Found drain pump intermittently not draining as designed. Needs drain pump DC96-01703G stacked unit, need 2nd man; ordrng 1 DC96-01703G (Drain pump assem (needs autho))"

Replaced sump and is working

Cleared all water and installed new pump. Tested and all checks ok

Tech install homeowner purchased control. Now fan speed sensor is open. Instruct homeowner to purchase fan complete.; snapped 3 QuickPics

checked unit found temps to be 120F-300F unit still not properly cycling thermal fix kit needed; ordrng 1 W10900067 (thermal fix kit)

installed upper and lower cooling fans unit opperation checks ok

Cust dispenser is not opening during the cycle. I ran test mode multiple times and dispenser is opening everytime i test. No errors stored in system. Dispenser does not ohm properly. Let cust know since it's working at this time will be hard to say exactly cause. Giving quote for dispenser and control. Let cust know dispenser is most likely cause. Let cust know to test unit further to ensure nothing is blocking dispenser. Cust will call if they decide to repair. Service charge 119.95Dispenser W11032769 125.22Control WPW10352582. 289.86Labor 89.95

Says unit is not getting hot enough. No one here to communicate issues with oven with. I checked oven functions and monitored Temps. Actual temp was about 10deg lower then set temp after watching for about 30min. Calibrated oven. Watched unit heat. Unit is now holding set temp.

Tested I got a noisy clutch assy need to reorder the part; ordrng 1 Dc97-16984a (Clutch assy)

Unit have shorted UI not responding ordering parts and res...; ordrng 1 DG96-00850D (Touch pad) and 1 DG92-01232C (Pcb) and 1 DG61-02054A (Holder)

Unit is working in good order possible Cx change the setting from deli to meat on the drawer side. All check ok called GE get second opinion .

Ticket said lights not working. Checked unit all lights are working. Office said they will contact tenant to get reason for call as all functions seem to be working properly on unit.

"Customer was switching out new filter and new took off the cap from the new filter. The cap got stuck in, i was able to remove and insert new filter. All checks ok.Collected $119.95 svf"

"Unit when baking makes pantry room hot and bottom drawer below oven hot, verified temps. Unit check ok. Cust will contact home builder for solutions for issue at hand."

Unit getting F6E6 lost comm error. Also problems with oven baking left side faster than right side in upper oven. Gasket looks good but will try replacement. Please order below.W11448962 Copernicus W11216658 signal harnessW11449303 consoleW10739089 gasket; ordrng 1 W11449303 (Console) and 1 W11448962 (Copernicus) and 1 W10739089 (Upper gasket) and 1 W11216658 (Signal harness)

Replaced door latch and is working

"unit has a bad board, thats no longer available, cust going to see if he can locate the board"

"unit requires new parts, display is missinf led lights and retainer broke in the freezer area; ordrng 1 7009861 (control) and 1 7009399 (retainers)"

installed part and unit checked okay

Installed new parts and all checks ok. Need to send back order rail asm. ; ordrng 1 WPW10546503 (Rail asm)

Replaced soap dispenser and is working

Replaced heating element and is working

Installed new light bracket and all test ok.

Check unit. Found ice maker frozen over. Checked unit for possible causes. Found auger motor fan not working properly. Will need to replace. ; ordrng 1 DA97-12540G (Auger assembly)

Large ice build up again. Notice piece in back on box is melted. Not sure kit will work. Part needed-DA82-02675A - icemaker service kit ; ordrng 1 DA82-02675A (IM service kit)

"Installed replacement eeprom board. Cust will track if error comes back, unit otherwise checks ok."

Console unresponsive in areas and have to press hard for it to work. Also unit is weak In microwaving foods. Need replacing both parts please order below.W11449292 consoleW11346197 magnetron ; ordrng 1 W11346197 (Magnetron) and 1 W11449292 (Console)

Parts installed check ok

Remove and replace control and bulbs. Test and check. All ops check ok

"Installed replacement hinges. Unit check okay, charged labor/SC $119.95 ea."

Parts installed check ok

Sump motor#W10917110$249.92Tax20.1712.50Sc119.95Labor169.95Total568.49Cx will think about it they will call the office

unit has a faulty board; ordrng 1 827895 (electronic board)

Installed new pump and tested washer. Ran through test ok. All checks ok

reset the unit and the door came open

Installed parts from previous order all ops test good collected labor of 149.95

installed parts cust had

Repairs to drain motor and test all cycle functions. Calibrate drive system.

Check for fault codes. None found. Test all cycle functions. Splutch chattering. Tech order parts to replace. Splutch Kit - W10721967 - need authoDrive Belt - W11239857 - need autho; ordrng 1 W10721967 (Splutch Kit / need autho) and 1 W11239857 (Drive Belt / need autho)

Cust said unit had stopped mid cycle and beeped at them. I ran test cycle multiple times. Only error was f9e1. Drain is working properly. Figured cycle may have been paused and they just needed to resume. Cust will test further and give any additional info if unit stops again. Unit all checks ok at this time.

"door was getting hung up on the side of the counter, remounted unit and made certain door closed nicely"

Install previous ordered freezer door and test water function to verify no leaks.

instaalled listed parts and unit checked ok

Installed new pump and tested. All checks okInstalled leak detecter and customer signed waviers. Pictures in ticket

Door strike and cover is broken. Tech order parts. Homeowner would like to have door reversed. ; ordrng 1 W11103932 (Door Bezel / White) and 1 WPW10610880 (Door Catch)

"Cust said unit is banging on the spin cycle. Check op. All checks ok with unit. Cust showed me the load he had and it was a smaller load with a towel in it. Went over proper loading and cycle selection with cust. Cust will try recommendations. Unit is level, suspension is good, tub is good. All functions working properly"

"Whirlpool Tech help with diagnosis. All icemaker functions are good. Instruct homeowner to monitor icemaker to check ice production. If they call back, tech to run manual fill to check for frozen line. If not the issue, may need control board. S/R # 7732974619. Service Fee - 119.95."

Vent tube was full of water. Vent chases to roof. Instruct homeowner to have builder check chase for leaks.

"checked unit found cold side of inlet valve is not opening all the way causing unit not to fill, inlet assy needed; ordrng 1 W11038689 (inlet assy)"

"unitn is not over heating but the right side of the unit is getting hot where it is melting the vinyl coating that is on the cust drawers. informed cust that unti is working corectly and maybe she should find a way to insulate her drawers, unitn che3kced okay"

"Console dead again, verified voltage to signal harness. Needs replacing please order below. Under warranty no charge. W11229663 console; ordrng 1 W11229663 (Console)"

All elements are within factory specs. Inform homeowner to run self-clean cycle on oven to remove build-up of food spatter. ; saved tckt

"somehow the ignitor was not fully plugged ion, so oven was having intermittent issues, reinserted the plug and unit chekced okay"

Needs bearing customer is gonna by a new washer customer payed sc of $149.00

checked unit found t-stat is bad. had loose wire conection causing wires and t-stat to burn repaired wires t-stat needed; ordrng 1 W10141630 (t-stat)

checked unit found drain pump is noisy drain pump needed; ordrng 1 W11396717 (drain pump)

checked unit found heater had shorted causing damage to relay on control. installed control and heater unit checks ok

Installed ordered parts. All ops test good

installed parts andf unit checked okay

"somehow the ignitor was not fully plugged ion, so oven was having intermittent issues, reinserted the plug and unit chekced okay"

installed listed parts and unit chekced okay

"found bad wire going to bake ignitor, repaired wire unit checks ok"

Cust said unit is giving him 8c error and will not complete cycle. Said he can put it on spin only and it will finish. Ran service cycle all working properly. Followed troubleshooting guide for 8c error. Connections all good harness looks good. Suggests we replace main board if that does not fix to replace main harness; ordrng 1 dc97-20272h (Main board)

Test unit again before replacing control. Confirmed all sensors and harness are good. Last step is to replace acu. Called techline for documenting and other options. File#7732979865. Replaced control. All checks ok. Made sure cust is aware of how moisture strip works on unit and how to help it read moisture level properly. Cust will try options. I cleared f3e2 error that was stored.

"Cust getting F6E0 and F1E0. Received incorrect color of working part, installed black console, needs replacement steel console ordered. Please order below.W11093254 SS console ; ordrng 1 W11093254 (SS console)"

Tech was assigned as a helper;

Installed ordered parts all ops test good

Installed replacement controller and thermal sensor. Unit check ok. Cust will keep track of functionality.

"remounted unit, also had an issue where door became lopsided and, wouldnt close correctly, pulled and chekced the hinges and the springs and nyllon cord once i put things back together door would now shut correctly. unit chekced okay"

"Remove and replace listed parts. Test and check. All checks ok. Unit filled. Let cust know to allow 24h for ice production. Noticed ref gasket is damaged and center door flap busted not articulating properly. Gave cust quote for those parts. She will call if she wants us to fix. Let her know it would be cost of parts, service charge and 89.95 labor and we would have to setup new ticket unless she can get samsung to cover. Service charge 119.95da97-13015c gasket 125.34da97-12684d divider 189.70Labor 89.95"

"Check unit. Found wash motor not working. During testing noticed a small drip coming from diverter. Would need wash motor and diverter to repair. Recommended cust replace sump assembly. Also told cust not to use. Gave quote for motor and diverter, also sump as a whole.Service charge 119.95W11087376 sump 189.44W11084656 motor 261.80W10537869 diverter 105.78Labor 89.95; ordrng 1 W11087376 (Sump assembly)"

"Remove and replace motor module, test and check all checks ok. Unit is working properly. Cust stated they were having issues with buttons not working. Said already had someone else out for that issue. All is working fine at this time. Cust will continue to use and monitor functions"

Unit stopped heating after self clean. Needs TCO replaced. Please order below. Labor will 119.5 upon return serviceWP9759242 TCO $; ordrng 1 WP9759242 (TCO)

installed listed parts and unit checked okay

"frigifdaire is going to replace the uinit due to another bad compressor, file no.85201342"

Parts installed check ok

Stricke #134937300$70.226Tax5.76Sc119.95Labor179.9512.50Total388.38

"Found valve leaking from fill hose, and hose getting stuck on door. I was able to adjust both and all checks ok. Installed leak detecter and waviers signed."

Refrigerator needs new freezer temperature sensor. - temp sensor SC - $119.95 (collected)Labor - $129.95Part - $ 00618543Tax - $Total - $Need to call back with repair est; ordrng 1 00618543 (Sensor)

Unit temp varying wildly after preheat by as much as -50 degrees. Needs new thermal sensor and controller please order below.DG32-00002B thermal sensor DG92-01207E main pcb; ordrng 1 DG92-01207E (Main PCB) and 1 DG32-00002B (Thermal sensor)