Job description

Company Overview - D3/A-OK Appliance has been a leader in the appliance repair industry since 1958, known for its exceptional customer service and expertise. As an authorized servicer for Whirlpool Corporation Factory Certified Care (WFCC) and a Samsung Branded Engineer, we specialize in a broad array of household appliances from renowned brands such as Whirlpool, Amana, Kitchenaid, Maytag, JennAir, Samsung, Dacor, Wolf, and Sub Zero. We seek passionate individuals with a zeal for technology, superior customer service skills, and a desire to constantly learn and improve their repair skills. This unique role offers the flexibility of remote work combined with frequent travel to customer locations, providing a comprehensive experience without the solitude of remote positions.

Position Overview:
We are seeking a highly skilled and experienced Lead Appliance Repair Service Manager. This hybrid role requires expertise in high-end brands, particularly Wolf and Sub Zero, with the responsibility of mentoring, training, and advancing the careers of our technician team. The ideal candidate will have a strong background in appliance repair with a focus on luxury appliance services. This leadership position combines hands-on technical work with managerial duties, offering a unique opportunity to shape the future of our service team.

Responsibilities

• Provide differentiated service experiences to customers in their homes or places of business.
• Determine service problems, explain necessary repairs, and offer estimates.
• Achieve performance incentives by meeting or exceeding key performance indicators.
• Diagnose and repair major appliances, including today's connected technology goods.
• Complete all necessary technician competency training and remain an industry expert.
• Drive company vehicles safely and responsibly.
• Use handheld devices for paperless work order updates.
• Deliver consistent 5-Star customer experiences.

Qualifications

• Strong enthusiasm for customer service and a positive attitude.
• Knowledge of customer service principles and dedication to quality.
• A high school diploma or equivalent; additional technical training is a plus.
• Experience in appliance repair, HVAC, electrical, or related fields preferred.
• Valid driver's license with a clean record and ability to pass pre-employment screenings.
• Proficiency in English; bilingual skills are a plus.
• Ability to lift/maneuver up to 50 pounds.

Benefits

• Full-time position with a salary range of $85,000.00 - $105,000.00 per year.
• Dental, health, and vision insurance.
• Paid time off.
• Regular 8-hour shifts, Monday to Friday, with no nights or weekends required.

COVID-19 Precautions

• Remote interview process.
• Personal protective equipment provided or required.
• Virtual meetings.

Additional Information

• Military-experienced candidates are encouraged to apply.
• This business is independently owned and operated; all hiring decisions are made by the business management.
• Your application will go directly to the independent business.
• All inquiries about employment should be made directly to the location.

Join our team and play a pivotal role in leading and developing a top-tier service department within a respected and forward-thinking company.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

Job Type: Full-time

Salary: $85,000.00 - $105,000.00 per year

Benefits:

• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• Paid time off
• Paid training
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Salem, OR: Relocate before starting work (Required)

Work Location: In person