Job description

Company Overview - Founded in 1958, D3/A-OK Appliance has established itself as a leading service company that delivers exceptional, convenient customer service. As a Samsung Branded Engineer company, we specialize in servicing the Samsung brand, including their high end products such as Dacor, and pride ourselves on our unparalleled support and training.

COVID-19 Precaution(s):
Remote interview process
Personal protective equipment provided or required
Virtual meetings

This Job Is: A job for which military experienced candidates are encouraged to apply

Job Summary - Join our skilled team as an Appliance Repair Technician and contribute to our tradition of delivering top-tier customer service. This role is ideal for someone passionate about technology, eager to learn, and dedicated to providing the best service experience to our customers.

Responsibilities

• Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
• Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
• Meet or exceed key performance indicator metrics for performance incentives.
• Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers, coffee makers.
• Learn and apply the details of today's connected technology to major home appliance goods.
• Complete all required technician competency model training and proactively seek to remain a knowledgeable expert in the repair industry.
• Drive company vehicles safely and responsibly to and from customer locations.
• Utilize handheld devices to update work orders in a paperless environment.
• Consistently deliver a 5 Star customer experience.

Qualifications

• Passion for customer service and a positive attitude.
• Knowledge of customer service principles and a commitment to quality.
• High school diploma or equivalent; additional technical training preferred.
• Experience in appliance repair, HVAC, electrical, or related fields is an asset.
• Valid driver's license with a clean record.
• Must pass pre-employment screenings (drug, criminal background, driver's license).
• Proficiency in English; bilingual abilities are a plus.
• Physical ability to lift/maneuver up to 50 pounds.

This position offers the flexibility of remote work, coupled with regular travel to customer locations. Despite working remotely, you'll be an integral part of our team, receiving unparalleled support and guidance to ensure you're never feeling isolated in your role as that's the D3 difference.

This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location.

Job Type: Full-time

Salary: $45,000.00 - $79,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Denver, CO: Relocate before starting work (Required)

Work Location: In person