Warranty Claims Administrator

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Job description


Appliance Warranty Administrative - We offer a fun and positive culture, career growth, and great benefits.

We are the largest independent appliance servicer in southern Colorado and offer robust learning opportunities for all associates, best-in-class leadership development programs, and a commitment to invest in and grow our associates’ careers. We believe in leading by example, great communication, courage, accountability, innovation, and showing up everyday with a strong sense of commitment and high level of passion for what we do and for the customers and associates we serve.

The Role: We are looking for a Warranty Administrator to join our incredible team. Under direct supervision of the Service Manager, this position is responsible for reviewing, processing, and closing warranty claims. You will work very closely with multiple departments in the service department.

  • We offer a comprehensive benefit package including medical, dental, vision, disability, and life insurance.
  • We also paid time off.

Warranty Administrator Responsibilities:

  • Process factory warranty claims online and through multiple portals efficiently and accurately while in a fast-paced environment
  • Continuously maintain and update the proper information in the system through the day
  • Answers incoming telephone calls from manufacturer’s and responds in a courteous and professional manner
  • Follow up on all warranty receivables to ensure payment in timely manner
  • Participate in training as prescribed by management
  • Communicate closely with technicians as needed with diagnosis, authorization and/or repairs
  • Acknowledge all guidelines and policies as described in company policy handbook and service manual
  • Performing any other tasks deemed necessary by supervisor

. Requirements:

  • Proficient computer skills including the ability to use our dealer portals (training provided)
  • Excellent organizational skills
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
  • Able to build and maintain lasting relationships with warranty representatives with our manufacturers
  • Ability to accept additional tasks, duties and/or direction from management
  • High School Diploma or equivalent

Job Type: Full-time

Salary: $17.00 - $22.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift


  • High school or equivalent (Preferred)


  • Microsoft Excel: 3 years (Required)
  • Computer Skills: 3 years (Required)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: In person


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