James was thorough and professional in his assessment and manner. Thanks James.

The repair person was very rude to my wife, not saying hello or introducing himself, then when he was working on the freezer he raised his voice at her.

Five stars for Ralph—thorough and kind repair person. Diligent at what he does. Coordination with Dacor was not as pleasant—took over a month to receive service. When my husband initially contacted D3 before learning we needed to contact Dacor/Samsung first, he was met with a not so pleasant customer service representative (we don’t remember the name.) Once Dacor was involved and cleared up the warranty status and offered compensation to D3 for driving to our home, everything fell into place.

Ralph was great to work with. He was on time and answered all of our questions.

James was prompt and quickly diagnosed my dishwasher issue. He repaired the dishwasher by rerouting a drain hose and then put the dishwasher through it’s paces to ensure it was operating appropriately. No issues since the repair