Customer signed waiver.Not cooling as should. Removed cover over compressor. Found 2 leaks both on hi pressure side. Evac system. Installed a coupler W11506635 Cut out crimped joint. Soldered in copper tubing at both places. Evac system. Recharge no apparent leaks. Cooling good. -6 low side and compressor amps .80 good. Please fill out whirlpool tech satisfaction survey.; used 1 W11506635 (COUPLER) from stock

Customer signed waiver. Replaced diffuser. Checked operation it is normal. Please fill out whirlpool tech satisfaction survey. Thank You.

Customer signed waivers. Replaced control panel and test unit. Operation is normal. Customer paid service call $99.95 auth code. X34F3U

Put into diagnostics no error codes. Found some coins between agitator and basket removed. Did a service test. In spin empty there is very little vibration. Is fine. Put a load of towels in unit and adjust water level fill. Showed customer. Believe issue is that not enough water on loads causing out of balance so loads cant circulate. It is normal for unit to move side to side and shake some until picks up speed to spin. If gets out of balance need to balance load. Large items are more likely to create out of balanced loads. Drain tube will also sake due to the basket movement. Put foam around tubing and Adjusted rear pane per TSP W11695259Can cause a thumping noise. Unit is operating as should. Signed waivers. Please fill out whirlpool tech satisfaction survey. Thank You.

Customer signed waivers. Replaced console went thru setup procedure. Test operation it is working as should. Customer paid $169.95 auth code 394JFN