Appliance Repair Placitas New Mexico

D3 Appliance Rated 4.4 out of 5 stars based on 9 customer reviews

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Placitas, NM 87043

Larry

Job Details: 09/25/2023

Installed parts listed and tested good - Unit is good to go

We serviced a

JENNAIR STOVE

Model JJW9530DDS

Near Placitas, NM 87043

Joseph

Job Details: 08/11/2023

Unit getting 1d11 error. Oven sensor issue. Customer declined repair due to cost but did pay for the service charge.Service charge 129.95Tax 11.4Total 141.35Tip 21.20$162.55 CC Auth# UCTYP9

We serviced a

KITCHENAID WALLOVEN

Model KOCE507EBS07

Near Placitas, NM 87043

Joseph

Job Details: 08/04/2023

Installed part listed. Unit tested good. Unit is good to go.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Placitas, NM 87043

Larry

Job Details: 08/03/2023

Installed fill tube and tested good - Unit is good to go

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Placitas, NM 87043

Larry

Job Details: 07/25/2023

Installed hinges and tested good - Unit is good to go

Sam

Placitas, New Mexico

08/07/2023

A few thoughts to share: the technician was knowledgeable and very courteous; really excellent. I think it's not appropriate to require payment up front for the part and service. This should be due at the time of service. I really like your application that allows us to track where the technician is the day of the call and where in line the appointment falls. I would have liked to see this information the night before (it was not available) so I could plan my day accordingly. If I would have known that I was 5th in line that day, we would have been able to plan our day differently. Lastly, it turns out that the new parts and installation was not needed, and that the appliance was working correctly. I understand that these kinds of mistakes can occur and would have appreciated the courtesy, as the customer, of splitting the cost versus bearing the full cost of the mistake.

Hello Samantha, Thank you for your valuable feedback. We're thrilled that our technician's expertise and professionalism made a positive impact. Concerning upfront payments, this policy is rooted in addressing restocking and shipping fees, especially in more remote locations like New Mexico. This practice ensures prompt and seamless repairs by directly shipping parts to you. It also builds a foundation of trust for a smooth repair process, a standard in our industry. Your enthusiasm for our tracking tool is appreciated. Please note that it becomes accessible within 24 hours of your appointment due to a required software update. To secure your preferred time, we recommend reaching out via text or call. This approach allows us to share your position on the list and explore additional options. We're excited to inform you that improved tools are on the horizon. As we await technological advancements, we're committed to rolling out enhanced features. Stay tuned for these innovations! Your feedback fuels our drive to enhance our services continuously. Thank you for choosing D3 Appliance.

Overall Experience

Placitas, New Mexico

08/04/2023

Friendly professional service

Overall Experience

Rackstraw

Placitas, New Mexico

04/13/2023

Part arrived when promised, tech on time and completed repairs quickly.

Overall Experience

Placitas, New Mexico

01/06/2023

Overall Experience

Placitas, New Mexico

12/29/2022

Listened to the woman and man. Good communicator and personality. Excellent work and completed job.

Overall Experience