That it cost $130.00 for a technician to come and LOOK AT a failing appliance is, in my opinion, robbery! That it took nearly four months and over a $1,100 to fix my Kitchen Aid Dish Washer was, to say the least, disheartening. Yet, all things considered, I must compliment James, my technician, for his thoroughness and tenacity. He is a pro. Not so much with the supply chain providing parts. In retrospect, my problem was quite simple. What began as a fairly expensive repair, but less than a new appliance, escalated exponentially as it was discovered, over periodic visits for repair, that additional parts would be required to complete the repair. Once invested in the repair (one must pay for the parts at the time or ordering) it became financially impossible to back out and simply replace the faulty appliance. Thus, cost of repair equaled or surpassed what would have been the cost of a new Dish Washer. Sad commentary on the structure of today’s appliance repair industry. Next time I’ll take the hit and just buy a new appliance. Sorry. Not a very happy customer.

Professional and friendly.

The tech was thorough and courteous. He even came back to address the issue I was having.

Once the parts came and got scheduled for second time everything was great! You showed up when you were scheduled and did a great job.