Appliance Repair Silverthorne Colorado

D3 Appliance Rated 3.0 out of 5 stars based on 2 customer reviews

We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Silverthorne, CO 80498
Antonio
Job Details: 10/18/2022
installed new power coard and power board unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Silverthorne, CO 80498
Antonio
Job Details: 10/17/2022
installed new compressor unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSEG700ESS4
Near Silverthorne, CO 80498
Antonio
Job Details: 10/11/2022
installed new convection fan unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Silverthorne, CO 80498
Antonio
Job Details: 10/11/2022
found lower cover rubbing on gear box adjusted unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Silverthorne, CO 80498
Antonio
Job Details: 10/11/2022
installed new console per whlp unit tested good
Silverthorne, Colorado
11/08/2022
What a nightmare! 4 months to get the compressor in my fridge fixed! Antonio was nice enough, but the whole experience was terrible! Communication was lacking, no consideration for priority scheduling even after so long and so many mistakes!
Hi Donna, thanks for the review and the chance to respond. We think Antonio is great too! I apologize that the compressors provided by WHIRLPOOL did not work as intended. This does happen with OEM factory-certified parts as not all parts are perfect when we consider how they are handled in factories, shipping trucks, etc... As far as communication it appears there was not enough time in between "part waiting" intervals for our automated system to recognize a need for push notification as parts were rushed due to a no-cool issue. Lastly yes, there is an issue with priority scheduling considering we have no other choice but to work with a mountain route that is set and stone by contract for a certain zip code visited each day of the week. I hope you have a great week and all is well with the refrigerator! Thank you and take care! Sterling
Overall Experience
Silverthorne, Colorado
10/19/2022
Very pleased w/ results, professionalism of the repairman and communications throughout.
Overall Experience