CX complaint - Washer basket fell - Inspected unit and found a suspension rod came through - Replaced bushing and secured suspension and tested good - Unit is good to go - Survey mentioned

installed evap harness and tested good - unit is good to go - survey mention

Installed suspension and tested good - Unit is good to go

CX complaint - Lid not locking - Inspected unit and found the lid latcg broke and fell into the machiine - Installed pre-id parts ans tested good - Unit is good to go

CX complaint - Not agitating - Inspected unit and found the shifter failed causing other components to fail - Replaced with pre-id parts and tested good - Unit is good to go