Customer signed waiver. Removed front door and panel asy. Replaced shocks and drain pump. Reassembled and test in service diagnostics test 12. Operating as should no error codes when done. Please fill out whirlpool tech satisfaction survey. Thank You.

Had to remove dryer first to have enough room to repair washer. Replsced cabinet and basket reassembled. Calibrated unit and then ran a service diagnostics test all chjecked good. Put a towel in unit did just fine. Also rean a load empty spins as should. Please fill out whirlpool tech satisfaction survey. Thank You.

Replaced drain pump put into service diagnostics no error codes present when done. Unit is operating as it should. Put a leak board under unit. If notice the board getting wet give us a call. If no leak may remove at some point. please fill out whirlpool tech satisfaction survey. Thank You.

Not drying. Run unit sounds normal roller noise on seam of drum. Ok. Removed top checked connections at control found plug to relay incorrectly installed. Removed and reinstalled. Unit now heating checked exhaust temperature. Timed dry 160 good. Unit also on auto dry does sense ther are no cloths in unt advanced thru and shut down. Operating as should. customer signed waiver.Please fill out whirlpool tech satisfaction survey. Thank You.

Customer indicated that she had to try several times to get UI to count down and then start. Removed panel and checked connection to UI it wasnt quite snapped in place.installed and test unit.Tested in service diagnostics. No errors test 12 did fine. Tested UI all functions. Working good. customer signed waiver. Please fill out whirlpool tech satisfaction survey. Thank You.