If your GE washer isn’t working, perhaps because the controls have frozen or a motor fault error code is displayed, you might be able to fix it by resetting the washer. So, hold back on calling a technician. A reset only takes a few minutes and you may only need to disconnect the power.
This guide applies to most GE washers, such as the following models:
CATL160RBL, CATL260RBL, GTWN2800D1WW, GTWN4250D0WS, GTWN4250D1WS, GTWN4250M1WS, GTWN4950L0WS, WASR3110W0AA, WASR3110W0WW, WBSR1060T2AA, WBSR1060T2WW, WBVH6240FW, WHDSR109J5WW, WHDSR315DAWW, WHDSR316G0WW, WHDSR316G1WW, WHRE5550K2WW, WJRE5550K2WW, WJSR2080T2WW, WJSR2080T5WW, WPRE6150K2WT
GE washers with a Hydrowave wash system don’t have a transmission, which means the motor is responsible for most of the drive system. Although the Hydrowave system generally makes the washer perform better, it can also put added stress on the motor and cause the washer to shut down whenever a motor problem arises.
Note that:
The washer motor should now be reset and you can start a new cycle.
Note that the washer should be disconnected from the power for two minutes. Once the power is restored, the washer should be reset and ready to start a new cycle.
When you turn the washer on, it should be reset. You may need to press Cancel or select the wash cycle to complete the reset.
The above reset methods should reset a GE washer. However, if the washer didn’t reset, you may have a model with reset instructions that are specific to your model. Therefore, you’ll need to check the washer’s manual for reset instructions. GE washer manuals can be downloaded from the GE website.
The washer’s tech sheet may also contain washer reset instructions. The tech sheet is often found behind the control panel. Make sure to disconnect the power before unscrewing the control panel.
After performing the reset, run a short wash cycle without putting any clothes in the washer. If the washer fills with water and begins to agitate, the reset is a success. Either cancel the cycle or move it forward to the spin cycle to empty the washer. Alternatively, add clothes and complete the wash cycle.
If a reset isn’t working, the problem might be the control board. The washer control board is located behind the control panel on modern GE washers.
The control board can be inspected for signs of burning, short circuits, or corrosion. If the control board appears damaged, replacing it may fix the washer. However, to be certain that the control board is defective, it’s best to contact a GE technician to test it and diagnose the issue.
If the washer’s controls aren’t responding, the control panel may have a fault. If you unscrew the control panel and check it for damage, you may find the problem. Sometimes, a wiring harness may have become loose or the wiring may be damaged.
You could try replacing the control panel to fix the issue. If you want to be certain that the control panel is defective, contact a GE technician to diagnose the issue.
If the washer isn’t responding, it may have been damaged by a power surge, or it may be receiving too much or not enough voltage to power the washer. Contacting an electrician to check for a power supply issue may lead to resolving the issue.
If you’re trying to reset the washer because it’s not filling with water, check for the following issues:
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